reallykindasortaAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.
drktAmazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
ChozoAmazon will often just let you keep items, even if they refund it. It's generally not worth the cost of shipping back, so they just eat the loss.