Diseconomies of scale in fraud, spam, support, and moderation::

https://danluu.com/diseconomies-scale/

Diseconomies of scale in fraud, spam, support, and moderation

@danluu “crackers and other food that ships well is cheaper”

“only a small fraction of agree-upon bad content”

“On Twitter (before the acquisition) or reddit, Moderately frequently”

“this comment which illustrates the illegible of Facebook's own systems”

“get banned from DoorDash when they don't delivery”

@danluu “On the third issue, the impossibility of getting people to agree on” —I’d somewhat lost the thread of the what the three issues were at this point, though you go on to restate them a few paragraphs down.
@danluu Lots of thoughts on this one, and I'm still reading and processing, but this rings extremely true to me. Projects can sometimes get surprisingly far before someone asks "wait, so how does the user experience any of this?"
@danluu you say 20-50% of minors get images every day but I think you're confusing 100,000 get images per day and there being 200,000,000 minors on the platform
@danluu also i think you skipped a word here
@danluu and i think you also skipped a word here
@danluu for me on Chrome/121 macOS 14.2 the <abbr> here at the end cuts off the last like half of the text

@cis_female Oh wow, that was a bad math error. Thanks for pointing it out! I added it to https://danluu.com/corrections/.

On the abbr text, it looks like Chrome has a 1024 character limit. I'm not sure that I'll fix this one, but I'll try to keep this in mind for future posts since most people use Chrome.

Major errors on this blog (and their corrections)

@danluu thanks for taking what i have to assume was an immense amount of time to put that writeup together, that's a good read
Scale ruins everything

I have been thinking about this for years but only recently came to a nice pithy expression of it, so I'm writing it up now. This is not to say everything gets worse when it gets slightly bigger, but...

Tumblr

@danluu Thanks for the post.

"might exposure" -> "might expose"

"listen to the listen to" -> "listen to"

@danluu thanks for writing this! Small typo: “[User sees a huge number of scam ads] ...” should have been the link on the next line.