@nixCraft In my former department, there was a staff member that was split across departments different days of the week. One day she admitted to me that whenever she had IT issues, she’d wait until she was back at my department so that I could address it instead of letting the other service desk help her because I was always “calm and collective” so she didn’t feel stressed when we had to work on her machine, whereas the other team would panic right alongside her and stress her even more.

@nixCraft Well said!

@nixCraft "What you said may be forgotten, what you did may be forgotten, but how you made me feel will never be forgotten."

@nixCraft Fellow IT worker here and yes, the human connection, going both ways in the working relationship is more important than the number of hacks you've mastered.

@nixCraft I know this so well, but remembering it in the moment is often difficult. But it's possible to intentionally be nice later too

@nixCraft Here Here! Case in point I used to work with someone that was technically very proficient but was always a giant a-hole to everyone. Even our customers! All his customer reviews came back saying the roughly same thing. "The solution was well executed but we will not ever allow this person to come back"

@nixCraft feel like i needed this said now about me..somehow.. it's like verbalizing an imagination of a wishful scenario

@nixCraft I love you.