nixCraft š§I worked in IT for over 30 years, and people tend to forget the technical details of how you solved problems or implemented clever code hacks. However, they do remember how you made them feel. I am referring to both colleagues and customers. Even a small gesture of writing a compliment or thank you note can be impactful enough to make them remember it. Human emotions are powerful tools. Use them wisely.
Forgi 
@nixCraft In my former department, there was a staff member that was split across departments different days of the week. One day she admitted to me that whenever she had IT issues, sheād wait until she was back at my department so that I could address it instead of letting the other service desk help her because I was always ācalm and collectiveā so she didnāt feel stressed when we had to work on her machine, whereas the other team would panic right alongside her and stress her even more.
naught101"Calm and collective" I like that (dunno if it was intentional)