Party Cat 🆒Oct 13, 2023
AyotoCorp
Friendly reminder to not buy Meta/Facebook/Oculus VR headsets. Their headsets have become increasingly uncomfortable as time goes on, their long term support stops when the next headset is announced, and their actual support staff is so efficient they'll close the ticket after the first email without doing anything useful. #Meta #MetaQuest #MetaQuest2 #MetaQuest3 #Facebook #Oculus #VR #ImJustRealFuckingPissedRightNow
Oct 13, 2023 at 3:11amWeb
Show threadAyotoCorpOct 13, 2023
While this seems like it's doctored or taken out of context (which it is slightly), the editing was just me clipping out identifying info (i.e. my name, support guy's name) and the context is this is attempt 2 to get support after attempt 1 took several days of going back and forth for him to come to the same conclusion without doing anything useful, and telling me to talk to my IT department or network administrator to get my issue fixed.
Show threadJonasOct 13, 2023

@AyotoCorp What are you talking about? They door support Quest 1 a really long time after Quest 2 was released. Many of the improvements in the OS also came to Q1. But it has a really old chipset already when launched. With Q2 and Q3 they are using the very latest XR2 chipset available, making it easier to support the headset for a longer time.

1/2

Show threadJonasOct 13, 2023

@AyotoCorp Also never had problem with the support. They have resolved my problems faster that I had time to read my emails. Last time I asked for a replacement for my Elite Battery Strap that had broke. They sent me a new one within a day.

2/2

Show threadAyotoCorpOct 13, 2023

@jonassandstedt You got lucky then, I've been dealing with this for about a week now and I'm getting told to talk to the Quest for Business team for support, who I can't actually contact because it requires specific accounts set up to actually reach that support team which I can't get set up.

Might be because I'm dealing with a software issue while your issue they could fix by throwing money at it.

Show threadAyotoCorpOct 13, 2023

@jonassandstedt Maybe my memory is tainted, but I recall the Quest 1 getting basically dropped in the trash as soon as the Quest 2 was announced. System updates did continue to come out, but functionality kept getting removed piece by piece as things "upgraded out" of being usable on it.

Also I'm still angry about my CV1's un-replaceable cable.

Show threadJonasOct 13, 2023
@AyotoCorp I remember it wasn't that bad. But to be fair. All first gen consumer electronics usually gets deprecated quite fast. iPhone 1, Bose first speakers, Fairphone 1 compare to their latest one etc etc. It's hard to make the right choices the first time around. And maintaining the codebase for those first gen devices is hard. But would have preferred that Meta would unlock the bootloader and other resources on their non supported devices at least, so the community can take over.