Jonas MyöhäJul 27, 2023
Karl Bode

this story is wild. Tesla misrepresented the range of their cars for decades, then created a team specifically dedicated to undermining customer efforts to schedule appointments and get help

https://www.reuters.com/investigates/special-report/tesla-batteries-range/

Tesla’s secret team to suppress thousands of driving range complaints

About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters.

Reuters
Jul 27, 2023 at 3:24pmWeb
Show threadKarl BodeJul 27, 2023
the Tesla office had a little party every time they made it difficult for a customer to get help for a problem only created because Tesla misrepresented their product ability and quality
Show threadKarl BodeJul 27, 2023
hard to believe that this scale of active misrepresentation doesn't pique the interest of the FTC
Show threadKarl BodeJul 27, 2023

very innovative, sir!

please wow us with some additional innovation, sir!

Show threadKarl BodeJul 27, 2023

It's so funny how Musk companies get lauded for endless innovation but they can't do extremely basic customer service.

Tesla Solar is the worst culprit. Folks dole out big bucks then get a giant middle finger from support:

https://www.businessinsider.com/tesla-solar-roof-panels-cost-energy-nightmare-customer-service-2021-5#:~:text=Ghosted%20by%20Tesla%3A%20Customers%20say,emails%20for%20months%20on%20end&text=Tesla%20Energy%20charges%20customers%20tens%20of%20thousands%20of%20dollars%20for%20solar%20roofs

Ghosted by Tesla: solar roof customers describe nightmare customer service

Insider spoke with 14 Tesla Solar Roof and solar panel customers. Tesla's lack of communication "is infuriating for a $60,000 product," one said.

Insider
Show threadKarl BodeJul 27, 2023

Starlink broadband also has notoriously shitty customer service. With folks who complain of being wait listed for more then a year, then are completely ghosted by support when they ask for a refund.

the most "innovative" companies in America can't answer basic emails:

https://www.techdirt.com/2022/05/03/elon-musks-starlink-still-cant-seem-to-answer-basic-customer-support-emails/

Elon Musk’s Starlink Still Can’t Seem To Answer Basic Customer Support Emails

We’ve noted for a while now how Elon Musk’s Starlink low-orbit satellite broadband service isn’t going to have the impact many think. For one thing, the service can currently only provide…

Techdirt
Show threadLAURENJul 27, 2023
@KarlBode
His government contracts and Space-X are going to make it nearly impossible to investigate this in the manner it needs. Deals with the devil have been made by All including the most recent charging station use agreement.
Show threadSarahJul 27, 2023
@KarlBode I randomly just came across this relevant tweet… https://twitter.com/danprobstjll/status/1684283687695794181?s=46&t=U2wqbkTGBtFWpR3xFLNqYA
Dan Probst on Twitter

“Last Thursday the Tesla solar panels on my home roof caught on fire. Almost a week has gone by and, despite repeated attempts , I have yet to be able to connect with anyone at Tesla regarding the cause of the fire, repairs and the condition of the remaining panels. Unbelievable”

Twitter
Show threadKarl BodeJul 27, 2023
@SarahOestreich Telsa solar is a dumpster fire on installations and customer support, yet that kind of thing is rarely mentioned in articles lauding his innovation
Show threadSarahJul 27, 2023
@KarlBode when I was working for an environmental org and it was still SolarCity, there seemed to be a lot of interest from people in that world, appropriately or not. Then it came out the company was (maybe?) insolvent, and then the Tesla acquisition and subsequent lawsuit alleging misrepresentations by Musk prior to the purchase—though I should note he did win that one. The whole thing seemed shady from the jump so let’s just say that I’m not exactly surprised
Show threadCatherine is not complacentJul 27, 2023
@SarahOestreich @KarlBode how is it unbelievable?
Show threadedgeoforever 🍎Jul 27, 2023
@KarlBode I can’t believe the guy using the poop emoji in his answers to the press would do that!😱
Show threadTotallyObvious 🏳️‍🌈🏳️‍⚧️🇺🇦🇵🇸Jul 27, 2023
@KarlBode sure seems like fraud.
Show threadKarl BodeJul 27, 2023
@numbercrow kinda sorta
Show threadShailesh Kumar 🇫🇯🇺🇸Jul 27, 2023
@KarlBode 🤭🤣🤣🤣
Show threadClaude RainsJul 27, 2023
@KarlBode Very Creative Accounting, Sir! Where do you get these incredible Ideas, Sir?
Show threadKarl BodeJul 27, 2023
@Louis_Renault so much innovation everywhere you look
Show threadcchisholmJul 27, 2023
@KarlBode Stories like this should give anybody pause if they're looking at Tesla for an EV. There are plenty of alternatives from non-hyperbolic auto makers.
Show threadDanJul 27, 2023
@KarlBode These are the great great grandchildren of the industrialists who thought 12 year olds working for 20 hours a day was good for "building character". Kill it with fire.
Show threadKarl BodeJul 27, 2023
@imastrangertoo child labor is extremely innovative, what's wrong with you, socialist
Show threadChristopher WalkerJul 27, 2023
@KarlBode they are very, very good at making it difficult for their customers to get any kind of support. It took me three weeks to get an appointment to have my solar panels taken down while I get a new roof.
Show threadTAIJul 27, 2023
@KarlBode similar to what VW did. Now lets see if the penalty if any is on the same scale.
Show threadSeppo HelavaJul 27, 2023
@KarlBode @dcjohnson looking forward to participating in the obvious class action that will result from this. #fuckmusk
Show thread🥥 Tucker Carlson's Nuts 🥥Jul 27, 2023
@KarlBode
🥥 Today's story about #ElonMusk's fuckery of #Tesla customers just reinforces his #BadBoss cred.
What wine goes with Musk when we #EatTheRich? 🥥
Show threadJames BrittJul 27, 2023

@KarlBode

"Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks."

WTAF is wrong with these people? It's a f*cked up cult.

Show threadHugh Young-BishJul 27, 2023
@KarlBode
Show threadDarnell Clayton Jul 27, 2023
@KarlBode That is wild! I think I will cancel my cyber truck order. Sadness…
Show thread'|Jul 27, 2023
@KarlBode yeah yeah, keeping buying electric cars from this idiot's company.
Show threadnSonicJul 28, 2023
@KarlBode @erik Ohne alle Details gelesen zu haben:
- alle meine Verbrenner erreichten nie den angegebenen Verbrauch, es war immer mehr, auch bei entspannter Fahrweise. Unterschied? Interessiert vermutlich kaum jemanden um dafür einen Termin zu machen
- Und die Hersteller geben selten Support sondern wälzen das auf Händler ab… so etwas hat Tesla bisher einfach nicht in der Form 🤪
Soll nix entschuldigen, bin nur unsicher ob andere wirklich besser sind in der Hinsicht