Karl BodeJul 27, 2023

this story is wild. Tesla misrepresented the range of their cars for decades, then created a team specifically dedicated to undermining customer efforts to schedule appointments and get help

https://www.reuters.com/investigates/special-report/tesla-batteries-range/

Tesla’s secret team to suppress thousands of driving range complaints

About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters.

Reuters
Show threadKarl BodeJul 27, 2023
the Tesla office had a little party every time they made it difficult for a customer to get help for a problem only created because Tesla misrepresented their product ability and quality
Show threadKarl BodeJul 27, 2023
hard to believe that this scale of active misrepresentation doesn't pique the interest of the FTC
Show threadKarl BodeJul 27, 2023

very innovative, sir!

please wow us with some additional innovation, sir!

Show threadKarl BodeJul 27, 2023

It's so funny how Musk companies get lauded for endless innovation but they can't do extremely basic customer service.

Tesla Solar is the worst culprit. Folks dole out big bucks then get a giant middle finger from support:

https://www.businessinsider.com/tesla-solar-roof-panels-cost-energy-nightmare-customer-service-2021-5#:~:text=Ghosted%20by%20Tesla%3A%20Customers%20say,emails%20for%20months%20on%20end&text=Tesla%20Energy%20charges%20customers%20tens%20of%20thousands%20of%20dollars%20for%20solar%20roofs

Ghosted by Tesla: solar roof customers describe nightmare customer service

Insider spoke with 14 Tesla Solar Roof and solar panel customers. Tesla's lack of communication "is infuriating for a $60,000 product," one said.

Insider
Show threadKarl BodeJul 27, 2023

Starlink broadband also has notoriously shitty customer service. With folks who complain of being wait listed for more then a year, then are completely ghosted by support when they ask for a refund.

the most "innovative" companies in America can't answer basic emails:

https://www.techdirt.com/2022/05/03/elon-musks-starlink-still-cant-seem-to-answer-basic-customer-support-emails/

Elon Musk’s Starlink Still Can’t Seem To Answer Basic Customer Support Emails

We’ve noted for a while now how Elon Musk’s Starlink low-orbit satellite broadband service isn’t going to have the impact many think. For one thing, the service can currently only provide…

Techdirt
Show threadLAUREN
@KarlBode
His government contracts and Space-X are going to make it nearly impossible to investigate this in the manner it needs. Deals with the devil have been made by All including the most recent charging station use agreement.
Jul 27, 2023 at 3:47pmIvory for iOS