Reuters reports some Dogbert-esque customer service at #Tesla for owners who requested service appointments for cars that exhibited range well below advertised estimates:
"Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks."
https://www.reuters.com/investigates/special-report/tesla-batteries-range/
FWIW, I had no real range worries during my almost-1,700-mile road trip in a Tesla Model 3 last summer. The 296-mile average range I calculated (based on the percentage of battery left at recharge) fell a bit below Tesla's estimate of 334-358 miles, but this drive (for PCMag's drive testing of wireless carriers) also had some unusual power-drain conditions.
https://www.pcmag.com/opinions/4-things-i-hated-about-putting-1700-miles-on-a-tesla
@[email protected] Extremely stupid. All EV ranges fluctuate widely, not least because *all car ranges fluctuate widely, period* (including internal combustion vehicles), based on driving conditions. Pointless service appointments SHOULD be cancelled, because there's nothing to fix. What do you want, them to take the car & do nothing? As far as ranges go, they're measured by EPA-specified metrics, and #Tesla is one of the few to offer a significant below-zero buffer (e.g. "zero" isn't actually zero)
Attached: 1 image @[email protected] @[email protected] This is one of the dumbest articles I've seen in a long time about #Tesla :Þ First off, the algo in red is what they're describing. And that's a GOOD thing. Second, all manufacturers choose whichever of the two EPA methods gives them the longer range. Third, cancelling service appointments when nothing is broken is a GOOD thing. Fourth, even the subject of their article ultimately agreed that nothing was wrong with his car & service would have been pointless.
Rob Pegoraro
Nafnlaus 🇮🇸 🇺🇦
Kyle