Rob PegoraroJul 27, 2023

Reuters reports some Dogbert-esque customer service at #Tesla for owners who requested service appointments for cars that exhibited range well below advertised estimates:

"Inside the Nevada team’s office, some employees celebrated canceling service appointments by putting their phones on mute and striking a metal xylophone, triggering applause from coworkers who sometimes stood on desks."

https://www.reuters.com/investigates/special-report/tesla-batteries-range/

Tesla’s secret team to suppress thousands of driving range complaints

About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters.

Reuters
Show threadRob Pegoraro

FWIW, I had no real range worries during my almost-1,700-mile road trip in a Tesla Model 3 last summer. The 296-mile average range I calculated (based on the percentage of battery left at recharge) fell a bit below Tesla's estimate of 334-358 miles, but this drive (for PCMag's drive testing of wireless carriers) also had some unusual power-drain conditions.

https://www.pcmag.com/opinions/4-things-i-hated-about-putting-1700-miles-on-a-tesla

4 Things I Hated About Putting 1,700 Miles on a Tesla

There were things I loved too, but first, we need to talk about that touch screen.

PCMAG
Jul 27, 2023 at 4:13pmWeb