@thewrightmatt @nixCraft If it's a individual subscription (aka, not teams or enterprise), then the user can choose to contact customer support and see if they can get the fee waived.
If the fee isn't paid and isn't waived, you are still OBLIGATED to pay, although Adobe might not spend effort to collect it to the extreme (debt collection, legal challenge).
For Teams and Enterprise, they probably have no choice but to pay the bill...
@nixCraft Yeah, it's SUPER shitty.
Everyone needs to know that when you subscribe to Adobe Software-- even "monthly" what you're actually agreeing to is a YEARLY agreement paid in monthly installments. When you cancel, they charge you for the rest of your "term."
There's basically one month out of the year where you can cancel without this fee.
There's a trick, though: You can *change* your subscription to a cheaper plan before cancelling.
https://isotropic.co/how-to-leave-adobe-stock-with-no-cancellation-fee/
In this article, we're going to discuss how to leave Adobe Stock without paying the cancellation fee. As we talked about in our previous article, when you enter an Adobe subscription, you are contractually obliged to pay for the period. For example, if you get a one year subscription to…
@nixCraft I barely caught this the last time I signed up. I had to take the $31/mon option to avoid the yearly termination.
If you take the reasonable cost option, you actually signed a one year contract. They do not make this obvious except in the terms.
@nixCraft I argued with them when trying to cancel my subscription, they eventually backed down and waived the fee when I threatened to block the transactions with my bank and make a complaint to Australia's fair trading watchdog.
Never touching Adobe again.
(edit: typo)

1. Avoid Adobe if at all possible.
2. Read the terms of the contract you are agreeing to.