The big mistake that the CEOs of both Reddit & Twitter have made is failing to realize that their sites are supported by lots of unpaid labor (creators, moderators, etc) and it’s not enough to focus on experience of users who’re mainly readers of these sites.

The 1-9-90 ratio is real.
https://www.theverge.com/2023/6/10/23756476/reddit-protest-api-changes-apollo-third-party-apps

Reddit’s users and moderators are revolting against its CEO

Reddit’s unpopular API changes, the shuttering of the Apollo app, and a disastrous AMA with CEO Steve Huffman has prompted a backlash as thousands of communities go dark in protest.

The Verge
@carnage4life I'm still blown away how many people work for corporations for free. (Google Local Guides is my favorite example... trillionaire company and there are people who do legit work for them for brownie points instead of actual pay.)

@carnage4life

For sure. Long ago I saw a quote that went something like this: "Q: How do you define Web 2.0? A: you do all the work, we take all the money."

And that has worked to a surprising degree. But there are some brain genius execs out there that somehow forget that it's still actual people doing all that actual work. Maybe Musk's inability to write a funny tweet tells us something about why he doesn't value the work?
@cstross

@carnage4life Reddit even more so than twitter. It gets all that moderation for free. Moderation and pride of “ownership” is what makes these communities great.
@carnage4life I went from creating a ton of content on Twitter to completely disengaging from it. Honestly there are better and more productive things to do with my time, so I guess I should thank Elon for that.

@carnage4life You know, I see this ignorance from users of those platforms as well.

People come to Mastodon and request features but don't have any concrete ideas about how that feature would affect administration or moderation or operation. "Why do I have to donate to my instance, I thought this was free?"

All of these sites have whole classes of "users" that are misqualified and misunderstood by management and by other users.

I have a whole story about rolling out StackExchange at my job.

@carnage4life

Never had anything to do with reddit, but you've taken me WAY back to the end of the 90s, when I contributed a fair bit of typing to the "Internet Movie Database of U. Cardiff, Wales", thinking it would be maintained like a library service by Cardiff, indefinitely.

Of course, it was turned into a money-making site with my free contributions, quite promptly.

Never contributed like that again; just to local community, and open-source work, though I'm starting to trust Wikipedia

@carnage4life StackOverflow is going through a similar situation right now too. In that case it's not about charging for API access, but one of the major issues is cutting off archiving of data (the bigger one is their new AI policy).
@carnage4life
Worse, I think they do realize it; they’re just gambling that momentum will win and the “creators” will ultimately stick around. They might be right. Most of the people I followed on Twitter over the years are still there, still tweeting.