The big mistake that the CEOs of both Reddit & Twitter have made is failing to realize that their sites are supported by lots of unpaid labor (creators, moderators, etc) and it’s not enough to focus on experience of users who’re mainly readers of these sites.
The 1-9-90 ratio is real.
https://www.theverge.com/2023/6/10/23756476/reddit-protest-api-changes-apollo-third-party-apps
@carnage4life You know, I see this ignorance from users of those platforms as well.
People come to Mastodon and request features but don't have any concrete ideas about how that feature would affect administration or moderation or operation. "Why do I have to donate to my instance, I thought this was free?"
All of these sites have whole classes of "users" that are misqualified and misunderstood by management and by other users.
I have a whole story about rolling out StackExchange at my job.
Dare Obasanjo
Gaëtan Perrault