Tim DierksOn one hand, Apple offers high-touch support; on the other hand, this just wastes 3.5 hours of your time before they figure out that they have no useful advice and you should just erase the Mac and start over. We would have been better off without it.
Jim Luther@tdierks It would be better if Apple would throw some engineering resources at making their OSs repairable, or even self-repairing. They have most of their OSs locked down in the read-only boot partitions (with all parts signed) so the only parts they should have to harden against corruption or make repairable are the read-write portions (prefs, 3rd party plugins, etc.) @enhancedscurry might pass that suggestion on to the powers that would make that happen.
@jimluther @enhancedscurry improved diagnostics would be helpful here: what is causing "accept terms" to be disabled? No way to know.
Alex Rosenberg@jimluther @tdierks @enhancedscurry Doesn’t seem like a feature that would result in a promotion, so likely won’t happen. #toxicculture
@alexr @tdierks @enhancedscurry it could happen…
One of the “features” I worked on way back in macOS Leopard saved Support a lot of time and money. I locked down well known directories with “everyone deny delete” acls. That kept people from easily deleting and renaming those directories which could either break software (for example, iTunes could not find their music) or cause important data to be lost.
A few years later, one of the HI leads wrote several bug reports because he wanted to delete some of those directories using the Finder. He didn’t think he needed them. I had the pleasure of telling him “works as expected” because what he didn’t like was saving Apple money and preventing customer grief.