On one hand, Apple offers high-touch support; on the other hand, this just wastes 3.5 hours of your time before they figure out that they have no useful advice and you should just erase the Mac and start over. We would have been better off without it.
@tdierks It would be better if Apple would throw some engineering resources at making their OSs repairable, or even self-repairing. They have most of their OSs locked down in the read-only boot partitions (with all parts signed) so the only parts they should have to harden against corruption or make repairable are the read-write portions (prefs, 3rd party plugins, etc.) @enhancedscurry might pass that suggestion on to the powers that would make that happen.
@jimluther @enhancedscurry improved diagnostics would be helpful here: what is causing "accept terms" to be disabled? No way to know.