Students respond better to feedback when it's depersonalized.

Personal: Your wording here is unclear
Impersonal: The wording here is unclear.

Personal: Your organization is confusing.
Impersonal: The organization is confusing.

Personal: You made the opposite claim in the previous paragraph.
Impersonal: The previous paragraph made the opposite claim.

I've found that this makes a massive difference, giving students the detachment they need to focus on their writing.

#AcademicMastodon

@yasha Hmm. I think i prefer it as an I-message. It is still a judgement.

@StOnSoftware

Could you unpack that a bit?

@yasha I get confused by the organization, talks about the effect on me. Impersonal judgement puts you more in an elevated position, instead of at an equal height.
@StOnSoftware
Interesting. That hasn't been my experience. I suspect context accounts for the difference.
@yasha impersonal is definitely better than the “attacking the student” variant, and your position vs students is of course not equal. Separating facts from judgements over them, and making clear that it is my judgement I definitely find more likely to get accepted.

@yasha

I'm gonna try to do this detachment with my own writing and see if I can't get over my writers block.

@yasha I should keep this in mind for manuscript editing too, I think.
@yasha
Useful for anyone who provides editing feedback on anyone else's writing, too. Thanks for sharing it!

@yasha that makes a lot of sense actually. Unfortunately the company I do grading (mostly feedback on essays) for tells us to personalize it and use "you"

I might see how much I can get away with changing the wording there though. I think it would let me give more constructive feedback without having to go overboard on the praise to make up for the perceived negative tone.

@yasha Thank you for sharing this! I find the same principle holds true when I’m commenting on clients’ work while editing manuscripts or other documents. When querying, I try to focus on the audience’s needs or what may be my own lack of understanding. (This may be confusing to your audience. / I wasn’t clear how this idea links to the previous paragraph.)
@yasha I don't know about students, but in a lot of scenarios I try to find ways, like the depersonalization, to show someone I'm critiquing that we're not fighting - we're on the same team. I want them to succeed.
@yasha @statsjew In my job I have a similar task - reviewing documents and data for compliance with a safety standard. Engineers take the feedback better if it’s impersonal and focused on the document, not the person.

@yasha

Yes.

All good I found in #FilmSchool #Screenwriting and film assessment feedback/analysis.

@yasha

Teacher: “You have really, really annoying kids.”
Mother: “Teacher, is that because of me?”
Teacher: "No, they were just brought up completely wrong."

@yasha This process also works well when editing texts and raising author queries. #AmEditing @editors @edibuddies
@yasha Interesting point. Is it only true in class/course environment, i.e. when one does not know the students personally or also for mentees, PhD students, etc.?

@aolon

I think it's sound strategy no matter whose work you're editing.

@yasha I will try it and see the students' feedback in a bit. Very often, when it is not about correcting an error, but making a suggestion, I emphasise "you" and "could" to show it is the student's decision to take or disregard the advice. To me your style comes over as more authoritative but I do agree that then depersonalisation sounds nicer.

@aolon

I suspect our approaches are similar. I, too, will use personalizing language in my feedback, especially to emphasize things students are doing well or, as you describe, when offering ideas or suggestions that students should feel free to disregard.

Mostly, I use the personalized approach to bypass the visceral reactions people feel when being told some aspect of something they've worked hard on doesn't work. Students don't feel like failures and they don't feel personally judged.

@yasha I like to say that I found things confusing or didn't quite get their argument as nuch as 'this argument is confusing'. Because it's possible that sometimes the fault is with me as much as their argument or writing, especially if I'm tired or have been doing a lot of reading of papers.

@siobhanmcelduff

I think so much depends on context. It would be a mistake to use my examples as absolutes.

I find your approach works extremely well in one-on-one sessions. Having students teach me or "break it down" for me when there can be some give and take is a great way for them to discover ways to strengthen their arguments.

@yasha I think, like you, that the important thing is that their confidence about their ability to write is not destroyed, because then they just give up instead of using feedback to improve.

More and more if I can I'm about allowing rewrites if they want.

@siobhanmcelduff

Yes! I get that rewrites are a hassle and that not every professor has the bandwidth to accommodate them. Nevertheless, writing is always a process. Our classes should reflect that process.

How many drafts do we go through before submitting our own work? Is it any wonder that students develop high anxiety over writing when they're expected to produce perfection right out of the gate?

@yasha I do this with all my students, and moving to high school I noticed the impersonal phrasing is waaaay more common
Probably because you know you're teaching this to kids for the first time
Most of the high school teachers I work with provide better feedback than peers in academia

College needs to do better

Wonder if requiring people to know something about teaching would help

@Cyborgneticz

It definitely wouldn't hurt!

@yasha inspired me to start a conversation on this lol

College profs are often Terrible teachers and that always ground my gears when teaching courses

@Cyborgneticz

I agree. With no formal training in teaching, most professors teach the way they were taught. That might seem reasonable were it not that the people who survive the system to become professors generally aren't representative of the students they're trying to teach.

Of course, it doesn't help that teaching well isn't well incentivized at many universities.

@yasha It's a terrible feedback loop

I would have first gen kids panicking in my office over Other classes cause of this situation
It is so harmful for students and pushes out kids

@Cyborgneticz

I think it's harmful to professors, too. It's definitely harmful to our disciplines!

@yasha this is part of why I say academia as is needs to be destroyed and remade
Cause it'll fake a monumental and Necessary cultural shift for that to happen

@Cyborgneticz

I'm not quite as pessimistic as you are. Nevertheless, I can't deny that, for all academia is vilified in public discourse as a liberal bastion, it is, in fact, an incredibly conservative institution.

@yasha I think the amount of sexism, racism, classism, and homophobia definitely did not make me optimistic

@Cyborgneticz

I can understand that! I suppose what gives me some hope is that sexism, racism, classism, and homophobia are far less evenly distributed than they were when I started as an undergraduate.

That isn't to say those problems aren't pervasive. They absolutely are. Still, if some pockets of academia can be reformed, perhaps there's some hope for the rest as well.

@yasha I experienced it far less in undergrad than in grad school where it was as pervasive as air
So I think seeing it so spread throughout US graduate programs made me very skeptical and I defended this past October

I'd hope it can be reformed but academia as is, with its reliance on adjunct labor and precariousness and the normalization of abusive advisor advisee relationships - I don't see it changing so much as become more exploitative

@Cyborgneticz

Right now, I see it as a coin toss as to which direction things will go.

When I started undergrad, my university had only recently lost a Supreme Court case to allow LGBTQ+ clubs on campus and my field was about 60/40 men to women. Now, my field is dominated by women and ally stickers adorn every other faculty office.

Of course, those faculty are decidedly monochromatic so...

Yeah, a coin toss.

@Cyborgneticz @yasha Just jumping in from the high school end of things - even teachers don’t get a lot of actual training in how to give effective feedback (and some never do). Most teachers I know say their training was nearly useless. But there is systemically a lot of support for continual professional development, which is a lot more powerful, especially when it’s small collaborative learning groups.
@yasha I’m my career, I would say “people” respond better. I’ll try to remember this as I mentor.
@yasha
... fascinating. I can see people going the other way to avoid depersonalization, but that may not always be a helpful urge.
@yasha It's a technique I've always used in business. It's never personal; it's the code requirements, the business requirements, the customer's...
@yasha Related ... maybe. I went to yoga school (Iyengar style) and critiques, when given, are done in a similar way, to remind people that you are not your body. For example, "Externally rotate THE left femur" instead of "your left femur."
@yasha Logical. And completely BRILLIANT! Thx for sharing that!!!
@yasha I need to remember this when peer assessing
@yasha Personal: This demon you summoned has eaten the other students.
Impersonal: This summoned demon ate the other students.
@yasha I was going to ask, “Do you do that for positive comments too?” but for me, that sort of speaks to my writing group critique style. Does “that’s great!” or “good observation!” ever pop up in academic review? I can imagine it must, or might be reserved for personal communication to have something positive to talk about. Maybe my blind spot stems from the way that academic feedback is portrayed in media: very sober and serious, and conscious of academic style.

@ZipLocGGB

I should have worded my post more carefully to say "Students respond better to negative feedback when it's depersonalized."

I tend to make positive comments personal. It helps overcome writing anxiety for students who are nerves all over when it comes to writing.

Still, depersonalizing positive comments is useful when I want students to focus on how they did something well so they can build on it, bypassing the blindness that often comes from a rush of affirmation.

@yasha
We were told to use green ink on correcting papers. But great points!

@RuthlessBunny

I did that for years. Now most of my assignments are turned in online so it's not really an issue.

@yasha All your feedback examples are negative. Is this true for positive feedback as well?

@chrys

It depends on context. Usually, I think it’s fine to personalize positive feedback. It helps build confidence.

When I want to get students to dissect what they’re doing well so they can develop those skills further, depersonalizing positive feedback can help bypass ego responses.

@yasha I bet that works when we talk to ourselves about what we've written as well.
@yasha I agree completely. When I am editing something, I am trying to make the document the best it can be, not criticize the writer. We may disagree on points, but the discussion helps the document improve. I seems akin to the sculptor that said when he carved beautiful statues, the beauty was already there; he was helping liberate it from the stone.

@yasha

@mguhlin this may be of interest to you.