DoomsdaysCWBank Fires Workers in Favor of #AIChatbot, Rehires Them After #Chatbot Is Terrible at the Job
Yet another tale of #AI's less-than-stellar employee track record has emerged.
By Lucas Ropek Published August 22, 2025
"Companies all over the world are currently racing to shrink their #workforces and replace them with AI. Often, it seems, this isn’t working out for the firms involved. Case in point: A bank in Australia recently did so, but then had to ask its workers to come back after it turned out that the chatbot that it had launched to replace them couldn’t cut the mustard.
"Last month, the Commonwealth Bank of Australia announced that it would be laying off 45 customer service workers as it rolled out a new AI-powered ‘voice bot’ that could supposedly do their job, Bloomberg reports. The bank claimed that the chatbot reduced the bank’s call volume significantly. However, the #WorkersUnion got involved and says it has determined that wasn’t the outcome.
"Australia’s Finance Sector #Union, which represents workers in the banking industry, called BS on the bank’s claims and engaged #CBA in a workplace relations tribunal. Now, it appears that the bank has admitted it made a grievous mistake, telling Bloomberg that its initial assessment that the customer service reps were no longer needed 'did not adequately consider all relevant business considerations and this error meant the roles were not redundant.' "
#Unions #UnionsAgainstAI #AISucks #HumanJobs #CorporateGreed
Steve Dustcircle 🌹