"You might be feeling disheartened..."
AI wins again! (NOT)
Here follows part of a correspondence we had with a company using an AI chatbot that answered our questions extremely enthusiastically (and also incorrectly). We were trying to make sure that the price that we saw listed on the site was in Canadian currency and were absolutely assured by the Chatbot that it was.
When we purchased, to our shock, the price had been US$ and the sticker shock was too much. We complained and after escalating the case, this is the response we got from the company.
"Upon checking, we discovered that our AI Support provided an incorrect answer about whether Canadian currency would be used when Canada was selected.
We sincerely apologize for any confusion or inconvenience this error may have caused you.
We have promptly reported this incident to the relevant department and will make necessary adjustments to the AI's responses to ensure our customers receive more accurate information in the future.
We fully understand that you might be feeling disheartened by the purchase price being higher than you anticipated..."
They then proceeded to offer some compensation as the difference in price in Canadian dollars was considerable and not realised until the transaction was processed. Not many people know that when which a transaction is refunded, the customer actually loses money from the conversion applied by the credit card company.
These companies (almost all, it seems) that rely on this technology...




