Think outside the bot: Emotive AI will come to redefine the customer experience

If AI can prompt emotional responses in humans, who regulates the machine? (free reg)

https://www.computing.co.uk/feature/4320590/outside-bot-emotive-ai-redefine-customer-experience

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Think outside the bot: Emotive AI will come to redefine the customer experience

Joe Preston, VP of Product and Design at financial software giant Intuit, and Nayan Jain, Executive Director of AI at ustwo explain how Emotive AI is already reducing the gap between human and machine, and changing customer experiences as a result.

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What makes a good leader? Perhaps one that the team barely know exists - so that when their work is done, their aim fulfilled, they will say “we did it ourselves”…

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