Intuit - O Preguicoso
#JazzDeVille #Groove #NowPlaying #Intuit

After I retired last year, I joined a social‑support program. Once a week, I talk with a woman who works as a waitress in Appalachia. She told me she’s expecting a $300 tax refund — but she’s facing a problem.

She also worked as a driver for Grubhub and Uber, which means she has legitimate business expenses (gas, insurance, etc.). But when she tries to enter those expenses, TurboTax tells her she must upgrade for $150. That upgrade would wipe out half of her refund.

#Intuit #TurboTax #IncomeInequality

World Capitals

Intuit - O Preguicoso
#JazzDeVille #Groove #NowPlaying #Intuit

A USA income tax season reminder: #Intuit #TurboTax lobbied the government for years to block free public tax-filing.

#convictedFelon #sexOffender #DonaldTrump then terminated the free IRS Direct File program established under #Biden, only a year after the tax prep giant gave his inauguration fund $1M.

Do you see how this works?

Intuit - O Preguicoso
#JazzDeVille #Groove #NowPlaying #Intuit
I've gotten the "Hmm, looks like we've hit a snag" error from #TurboTax so many times this year I've lost count. It kept happening even after the "fix" described above. I had to switch from interview to forms mode multiple times to enter data because interview mode is so broken.
It seems clear #Intuit is letting the desktop app wither on the vine to force people to switch to the web version.
I'll switch to TaxCut before that. No way I'm putting my tax data in Intuit's cloud.
#enshittification
Intuit's AI agents achieved 85% repeat usage among 3M customers by keeping humans in the loop. The company's EVP says AI + human expertise delivers better results. Customers report invoices paid 90% in full, five days faster, with manual work reduced by 30%. https://venturebeat.com/orchestration/intuits-ai-agents-hit-85-repeat-usage-the-secret-was-keeping-humans-involved #AIagent #AI #GenAI #AIEnterpriseBackbone #Intuit
Intuit - O Preguicoso
#JazzDeVille #Groove #NowPlaying #Intuit
Figuring out how to call #Intuit on the phone to get this fixed was a whole other saga. TLDR the phone number is 800-446-8848 in case you need it.
I used their chatbot to get that number. It gave me four different wrong/inapplicable answers before I finally coerced the right answer out of it.
They seem to have trained the chatbot on the entire historical content of the #TurboTax forums even though much of the information there was either wrong to begin with or is outdated.
#TechIsShitDispatch