#EmotionAI is not a new concept or practice of #technology. It has been around for years, but recently has gained momentum and attention as more companies explore how it can be applied to specific #usecases. #VentureBeat talks about three ways that #customerfacing organizations can use #voicebased emotion #AI in the #enterprise to elevate #customerexperience initiatives
#artificialintelligence #humanemotions #ux #userexperience #cx