#EmotionAI is not a new concept or practice of #technology. It has been around for years, but recently has gained momentum and attention as more companies explore how it can be applied to specific #usecases. #VentureBeat talks about three ways that #customerfacing organizations can use #voicebased emotion #AI in the #enterprise to elevate #customerexperience initiatives

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3 ways emotion AI elevates the customer experience

Emotion AI can boost employees' emotional intelligence and provide real-time support to create better customer experiences.

VentureBeat