W Daniel Cox III“Most companies still treat customer service like a cost center. That’s the mindset problem. Service is not a department. It’s the visible proof of your brand. If it’s not designed intentionally, you’re paying to lose trust.”
-Joseph Michelli
Joe Taylor Jr.Here’s a story about more than hardware—it’s about how fixing what’s broken can create stronger customer relationships than replacing what works, and why the future belongs to businesses that design for longevity, trust, and connection.
Read more 👉 https://lttr.ai/Aronf
Halexo LtdService quality drops under pressure ⚠️
When engineers are overloaded, consistency starts to break.
📉 Quality declines
⏳ Responses slow down
📊 Service becomes inconsistent
This impacts client experience and satisfaction.
MSPs are scaling teams to maintain consistent service delivery 🌍
✅ Better quality
✅ Faster responses
✅ Improved client experience
Consistency is what clients remember.
Mauricio CassemiroSua empresa ainda atende clientes por WhatsApp, telefone, e-mail e Teams… cada um em um lugar diferente? 🤯
Leia agora 👉🏼 https://mauriciocassemiro.com.br/como-acabar-com-a-comunicacao-fragmentada-nas-empresas-com-goto-connect-e-microsoft-teams
#MicrosoftTeams #GoToConnect #CX #AtendimentoAoCliente #ComunicaçãoCorporativa #Produtividade #Microsoft365 #UCaaS #TransformaçãoDigital
Como Acabar com a Comunicação Fragmentada nas Empresas com GoTo Connect e Microsoft Teams - Mauricio Cassemiro
A comunicação empresarial integrada deixou de ser diferencial e virou necessidade básica para empresas que querem sobreviver no mercado atual. Essencialmente,
Te convido a se inscreva para participar do Webinar “O Fim do Atendimento Fragmentado: Como Unificar Canais e Ganhar Eficiência” que a GoTo fará em 10/06 (quarta-feira) às 10h00: https://register.gotowebinar.com/register/548574294434560862
#GoTo #GoToConnect #GoToCX #CustomerExperience #AtendimentoAoCliente #ExperienciaDoCliente #Omnichannel #ComunicacaoUnificada #MicrosoftTeams #Produtividade #TransformacaoDigital #AtendimentoOmnichannel #AtendimentoCorporativo #ColaboracaoEmpresarial #CX #UCaaS #TelefoniaEmNuvem
Christian
Thomas Wieberneit@zendesk is winning the resolution-over-deflection fight with agentic AI. But 3 non-architectural refinements are crucial to solidify their lead. For buyers: Negotiate flexible outcome pricing & fix your data foundation before going agentic. #CX #A
https://zurl.co/cPqIY
https://zurl.co/cPqIY
WebExpo Conference👋 Martina Klimešová, CX Manager at ČSOB
📆 Thursday, May 28 at 2:40 pm
👉 https://webexpo.net/prague2026/sessions/mentor-cafe-meet-chat-2026-5/
#CX #UXResearch #JobsToBeDone
📆 Thursday, May 28 at 2:40 pm
👉 https://webexpo.net/prague2026/sessions/mentor-cafe-meet-chat-2026-5/
#CX #UXResearch #JobsToBeDone
Mark ChickThe 2026-27 Telenet Superprestige cyclo-cross calendar is out.
It is time to start your planning 🙂 The Christmas Cross on 25th December is a surprise event, moving from it's traditional date on 26th December.
Overijse 🇧🇪 25.10.2026
Middelkerke 🇧🇪 05.11.2026
Niel 🇧🇪 11.11.2026
Merksplas 🇧🇪 14.11.2026
Ruddervoorde 🇧🇪 06.12.2026
Heusden-Zolder 🇧🇪🎄🎅 25.12.2026
Diegem 🇧🇪 30.12.2026
Gullegem 🇧🇪 02.01.2027
https://www.superprestigecyclocross.be/en/calendar
#Cycling #BikeTooter #CycloCross #CX #Veldrijden #TelenetSuperprestige #Superprestige #CrossIsComing #Overijse #Middelkerke #Niel #Merksplas #Ruddervoorde #HeusdenZolder #Diegem #Gullegem
Slow delivery impacts client retention 📉
When timelines slip, satisfaction drops and frustration grows.
📉 Lower satisfaction
⏳ Growing delays
📊 Reduced loyalty
This increases the risk of losing clients.
MSPs are scaling capacity to maintain consistent delivery 🌍
✅ Faster responses
✅ Reliable timelines
✅ Better client experience
Consistency is what keeps clients.
