Guy called me yesterday reporting that he's not receiving new emails. I remote into his laptop and change his inbox to "sort by date".

Same guy calls me just now reporting the same issue. I remote in to see the sort is correct, but he just hasn't received any emails yet this morning. I send him one to demonstrate.

#helpdesk #it #talesfromit

Could not figure out why my work VPN would drop connection each time I'd try and log on from my home office over the last few weeks. I tried so many combinations over two weeks that didn't make a difference. I went into the IT room at work last Friday, met with my admin and logged onto the VPN on the staff WiFi, no issues.

Go to log into the VPN today, I then lose all internet connection, both WiFi and wired. I'm wired directly to my fiber router, there should be no issue. Finally pulled logs today with my network admin, when we log into our VPN remotely it pulls patches and host tables from an IP assigned to an #AWS server.

As a coincidence, parts of #AWS were down today and during the other times I tried to log in remotely, meaning that my client side login could not pull the patch and tables due to no response from the host. So the program would fail gracefully and sit with the 'lost connection'. This didn't happen when I logged in at work because of our direct connection to the state IT enterprise system.

I really really wish that we had the capacity as a state enterprise to do our own hosting in a reliable, resilient and cost effective manner. But wishing only gets us so far and that is a triangle situation: you need three but get to pick two. 😉

#IT #AmazonWebServices #LoadBearingHostFiles #TalesFromIT #AreWeCentralizedYet #InformationTechnology #TechOverlords #DecentralizeMeCaptain

My company just added a feature to our product, let's call the feature "Server List"

They held a contest to give the feature a cool and sexy name, and in the end the winning entry was... you guessed it... "Server List".

Was the most #tech moment of my life. You could poll 100 of these ginger-bread men asking what their favourite cuisine was and you'd get a hundred people shouting "OMG I chose hamburgers TOO!"

#it #creativity #tech #TalesFromIT

Today my customer called a cron job a "cornjob" and I have never been so delighted.

#kubernetes #TalesFromIT #itsupport

genuinely debating if I should just not bother sleeping

or If I should just shove all the junk off the bed in here and sleep in the “office” / sex swing room.

#oncall #helpdesk #talesfromIT #IDontGetPaidEnoughForThis