Bridgend children’s services praised for ‘hugely impressive’ improvements following earlier concerns
The latest Improvement Check by Care Inspectorate Wales (CIW) found that Bridgend County Borough Council had delivered progress in every one of the fourteen areas previously identified as needing urgent attention during inspections in 2022 and 2023.
Inspectors said the council had “consistently prioritised” children’s services, significantly strengthening the quality and delivery of support for families. They praised safeguarding arrangements and described the partnership working within the Bridgend Multi‑Agency Safeguarding Hub (MASH) as “positive practice”.
The report highlights how the council’s Think Family strategy has helped to transform services. Over the past year, the number of children placed on the child protection register has fallen by almost half, while the total number of cases allocated to specialist teams has dropped by 16 per cent. Early intervention work meant that 92 per cent of children supported in 2024–25 were able to remain with their families rather than enter care.
CIW also noted that the council’s recruitment and retention campaign has created a more stable workforce, reducing reliance on agency staff from 41 per cent to just 7 per cent. Staff morale was described as strong, with 86 per cent of children’s services employees telling inspectors they would recommend working for the authority.
Inspectors found improvements in how the voices of children are sought, heard and recorded, and in the way people feel listened to and treated with dignity and respect, although they said there is still more to do in this area. They also pointed to better management oversight, stronger staff supervision and training, and the development of an Information, Advice and Assistance service which is helping to improve outcomes while reducing demand on frontline teams.
Councillor Jane Gebbie, Cabinet Member for Social Services, Health and Wellbeing, said the findings showed “just how far Children and Family Services has improved in the last two years” and credited early intervention and workforce stability as key factors in the turnaround. She added that the council would continue to build on this progress while addressing the remaining areas for improvement.
The latest inspection marks a significant shift from the concerns raised in 2022, when CIW warned that “sustainable progress at pace” was needed to improve outcomes for children. At the time, Liberal Democrat Senedd Member Jane Dodds criticised the inspection regime for lacking context and failing to address the emotional impact of the Logan Mwangi case on frontline staff.
Ms Dodds, who worked for over 25 years as a child protection social worker before entering the Senedd, has been critical of the Welsh Labour Government, accusing them of ducking from scrutiny for not backing an independent inquiry into children’s services across all of Wales, as is taking place in England and Scotland.
The CIW report will go before Scrutiny on 25 September and Cabinet on 21 October. It can be read in full on the Care Inspectorate Wales website.
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