Further Questions: Best Advice for Getting Hired and for People Who Hire
Let’s do a deeper dive into specific hiring questions! About once a month, I get answers from a group of people who hire library and LIS workers. I’d love to hear from you: what should I ask next time? Or, let me know if you’d like to join the pool of people who might answer.
I’m gearing up to take a couple months off, so to tide us over while I’m gone I have a very broad two-part question:
1. What is your most important piece of advice for people looking for LIS work?
2. What is your most important piece of advice for people who hire LIS workers?
Donna Pierce, Library Director, Krum Public Library:
For the person looking for work – Experience – volunteer for a small library so you have an idea of what really happens! Work on customer service skills unless you know that whatever you do you won’t be dealing with the public. (You would be surprised at how few areas don’t require some type of customer service!) Also, at least in public libraries, look at how your hobbies and interests can translate into programs or services.
For those hiring – customer service skills, ability to recognize patterns and ask questions (do all the books with a green sticker go in the same area? Why is this book different? Is this really where this book belongs?); plus attention to detail. If their application has misspellings (my favorite was the person who had an education degree and misspelled “education”!) that is a huge red flag.
Dr. Erica England, First-Year Experience Librarian, Washington State University:
1. Most important for people looking for LIS work: Sell yourself! Even if you don’t think that you have the necessary skills, I guarantee you have done something that can be translated into value. Whether it’s solving problems, learning quickly, or staying calm under pressure — those are all skills that employers are looking for. Don’t downplay your experience just because it doesn’t have a fancy label.
2. Most important for people hiring: The LIS degree matters and is invaluable. Don’t assume that holding a PhD means someone knows how to research effectively. LIS professionals are trained in information literacy, search strategy, and source evaluation — skills that many others lack. Our expertise fills critical gaps in how people find, assess, and use information. That should never be discounted.
Gretchen Corsillo, Director, Rutherford Public Library:
1. My most important piece of advice for people looking for LIS work is to show off why you want the job you’re applying for. I see too many applications come across my desk that are not at all tailored to the role in question, and that is usually an automatic no for me. If you’re invited for an interview, bring specific examples to show what appeals to you and highlight that you’ve done your research about the library. This sends the message that you’re invested in the organization and understand why you’d be a good fit.
2. My most important piece of advice for people who hire LIS workers is to look at non-library job experience as an asset. I’ve seen a lot of hiring professionals write great candidates off because they’ve transitioned from another field or otherwise had a lot of experience doing something different. Many skills are transferable to library work. Some of my best hires over the years have come from backgrounds in retail, education, etc. While there are many roles that do require specific library experience, it’s important not to discount outside-the-box skills as well. Try to look at the candidate’s background as a whole, rather than just how long they’ve been in the library world.
Dr. Colleen S. Harris, Dean, Killam Library, Texas A&M International University:
1. What is your most important piece of advice for people looking for LIS work?
Most importantly, where you can do so authentically, connect your interview question answers to your professional experience, lived experience, or what you know from your research about the institution. It grounds your answer in context which is helpful to the committee members who are likely using a set question list and rubric to ensure fairness across candidates. Even if your experience is outside libraries, customer service is customer service, and helping people solve problems is universal. Also, if you have questions, ask (and ALWAYS have questions).
A secondary piece of information, not really advice, is that at least in academic libraries we have very little control over the HR portion of the hiring process which includes important communication. We can set up the interview, but any communication after the in-person interview is not allowed to come from the search chair or even the dean, everything must come from HR. This means that as much as we would like to keep in communication to keep you updated, we are usually (in the various state systems I have worked in over my career) not allowed. Please know if you are not notified about a position closing or not being chosen until wildly late, we would very much prefer to be able to give you such information sooner but are restricted by our institutional processes and policies. I promise, we think it’s as shitty a system as you do–we genuinely value your time and effort.
2. What is your most important piece of advice for people who hire LIS workers?
I have three:
(1) Create spaces for kindness where you can. Interviewing is grueling, and the academic all-day interview is a gauntlet of being “on”. Build in time for bathroom/breathing breaks between interview sessions.
(2) Share the interview questions in advance via email with Zoom candidates, and in writing with in-person candidates so they have something to refer to or scribble on during the committee interview session. Especially in the Zoom scenario, receiving those 30-60 minutes prior can allow the committee to see the candidate performance without unnecessary stress shading things. It’s not enough time to heavily prep a question for a candidate to present themselves unrealistically, but it is enough time for the candidate to not feel blindsided and to shake off their nerves. Which leads me to:
(3) Remember that we want candidates to feel as comfortable as possible so they perform to the best of their ability. Whatever we can do to put them at ease gives us a more realistic baseline from which to judge their performance. We should do this as decent humans, but if you need a formal motivator to be kind, there you go!
Jess Herzog, Director of Adult Services, Spartanburg County Public Libraries:
1. What is your most important piece of advice for people looking for LIS work?
Be yourself. I know this can feel very hard in the moment, when you’re about to walk into an interview and you’ve been trying so hard to get a job for months/years on end. But if you embrace yourself and who you are, show your personality and your passions, you won’t go wrong. To me, every hire is a “personality hire”; I can teach you how to use an ILS or set up AV equipment, but I can’t teach you to be skilled at customer service, patient with new tech users, or lighthearted with kids. Those indications come through what I see of your personality, so don’t hide it.
2. What is your most important piece of advice for people who hire LIS workers?
Remember that you are being interviewed too. It is absolutely wild to me how many of us–both people I’ve been on interview panels with and panels I’ve interviewed for–completely ignore this part of the interview process. Sure, it’s hard to get a job right now, but that doesn’t mean that we shouldn’t be putting our best feet forward as a collective. We’re representing our libraries, our departments, and our staff to an interviewee, and the way we come across sends a message about the workplace culture. So dress nicely, answer questions honestly and openly, and sell yourself and the library a little bit. It can go a long way.
Celia Rabinowitz ,Assistant Vice-President for Academic Engagement and Director of Mason Library, Keene State College:
What is your most important piece of advice for people looking for LIS work?
I wonder about what seems to be a disconnect between the accounts of job-seeking library degree holders about how many jobs they apply for without success and what hiring managers (at least in academic libraries which is what I pay attention to) report as very thin candidate pools for jobs. It seems increasingly challenging but I encourage job seekers to be as geographically flexible as possible. There are lots of reasons for not being willing or able to move. But if you find positions in places that seem to match you professional and personal needs, it’s worth considering a move. No job has to last forever. Even if you see it as the job that gets you to the next one in the place you’d rather be. I think that is my most important piece of advice these days. But please don’t forget to keep at it, to ask people to read your stuff before you submit it (open invitation for you to send that CV or cover letter to me), and don’t underestimate the value of all your experience.
What is your most important piece of advice for people who hire LIS workers?
Based on what I read from job-seekers I have two pieces of advice. The first is to offer entry-level positions that are truly that. Give newly degreed professionals who may have limited job experience in library or information environments the opportunity to get that first job. If these positions do not require previous experience then offer them that way. If previous experience is preferred, in many hiring situations a committee will be obligated to prioritize those candidates. The second piece of advice is to be sure you understand the notification process that your institution or organization uses to let individuals know who do not progress in the search, or who are not selected in a finalist round. The stories of job-seekers who never receive any communication, even after an in-person interview is troubling. Someone should be responsible for this and I encourage hiring managers or search committee chairs to be sure you know who that is.
Laura Daniels (she/they), Assistant Director, Metadata Production and Acting Director, Cataloging and Metadata Services, Cornell University Library:
What is your most important piece of advice for people looking for LIS work?
Be a little (but not too) picky. Think about where you want to be (the institution itself, and the location) as well as what you want to be doing. Don’t waste time applying for positions you don’t want or for which you are not qualified.
What is your most important piece of advice for people who hire LIS workers?
Hire for capability and potential, not charisma. It’s easy to get distracted by someone who interviews well. Don’t let that get in the way of considering what qualities and qualifications actually matter for the role.
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