Service design and the Mario complex

https://duncanstephen.net/service-design-and-the-mario-complex/

At Hatch Conference 2025, I led a workshop on #JobsToBeDone, joined debates on #designprocesses, listened to the chatter on #AI and found a rare sense of community in #Berlin. Here are my reflections.

https://www.designative.info/2025/09/16/using-jobs-to-be-done-to-elevate-your-design-and-research-practice-workshop-at-hatch-2025/

Great article by @smashingmag on #designProcesses. Interesting approaches like hot Potatoe and the loop by #ibm: https://smart-interface-design-patterns.com/articles/perfect-design-process/

I agree that you need to find out what works for you and your team. But it's also important to understand that it depends on the phase of a project and the kind of project. Starting a new product is very different to implementing a new #designToken strategy.

We teach #designprocesses a lot.
We teach #teamdynamics sparsely.
We should look more into working as a team. It has such a huge impact on the outcome.

(My topic at HfG Schwäbisch Gmünd https://signup.hfg-gmuend.de/laborwoche-ws-2022/workshops/radical-collaboration)