Duncan StephenJun 14, 2020

Service design and the Mario complex

At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.

https://duncanstephen.net/service-design-and-the-mario-complex/

Itamar MedeirosSep 16, 2025

At Hatch Conference 2025, I led a workshop on #JobsToBeDone, joined debates on #designprocesses, listened to the chatter on #AI and found a rare sense of community in #Berlin. Here are my reflections.

https://www.designative.info/2025/09/16/using-jobs-to-be-done-to-elevate-your-design-and-research-practice-workshop-at-hatch-2025/

"Using Jobs to be Done to Elevate your Design and Research Practice" workshop at Hatch 2025 » { design@tive } information design

Reflections on Hatch Conference 2025: from JTBD insights to debates on process and the surprising sense of community in Berlin.

{ design@tive } information design
Lukas OppermannDec 8, 2023

Great article by @smashingmag on #designProcesses. Interesting approaches like hot Potatoe and the loop by #ibm: https://smart-interface-design-patterns.com/articles/perfect-design-process/

I agree that you need to find out what works for you and your team. But it's also important to understand that it depends on the phase of a project and the kind of project. Starting a new product is very different to implementing a new #designToken strategy.

Four Levels Of Customer Understanding — Smart Interface Design Patterns

What people say, feel, think and do are often very different things. How to think about underlying reasons for user behavior, hidden motivations, root causes and the different layers of reality.

LdwgNov 19, 2022

We teach #designprocesses a lot.
We teach #teamdynamics sparsely.
We should look more into working as a team. It has such a huge impact on the outcome.

(My topic at HfG Schwäbisch Gmünd https://signup.hfg-gmuend.de/laborwoche-ws-2022/workshops/radical-collaboration)

Radical collaboration