"It is not always clear to management, staff, clients, and customers what the proper level of staffing should be. And it is not always clear why a business is understaffed: Can the firm not find enough qualified workers, or is management deliberately trying to cut costs by heaping more work on fewer people? But in recent years, both the extent and impact of understaffing have emerged, and it is not just disgruntled workers making the case.
A 2024 Kennedy School survey of 14,000 workers found 53 percent believe their workplace is “always” or “often” understaffed. Surely, workers will often agitate for adequate staffing, while bosses will push employees to do more with less. But researchers looked into public-health agencies and found many need to hire 80 percent more workers to be fully staffed. Mt. Sinai Health System in New York was ordered to pay $2 million in 2024 due to critical understaffing in emergency departments, labor and delivery units, and oncology. A Journal of the American Medical Directors Association article correlated low levels of staffing at nursing homes (especially in poor neighborhoods) with increased use of antipsychotic medications.
The Department of Transportation’s inspector general determined that 77 percent of “critical facilities” for air traffic controllers are staffed below the required 85 percent threshold, with New York and Miami at 54 percent and 66 percent, respectively. State officials in Texas reduced the capacity of the county jail serving the Houston area due to chronic understaffing. In countless news reports of unionization campaigns and strike threats, from Starbucks to major hospitals to railroad workers, you will see “understaffing” mentioned as a key concern. The trend affects white-collar workers, too; 83 percent of millennials report that they take on up to six tasks beyond their job description due to turnover."












