Weeknote 75
#NHSEngland
#TransformationDirectorate

Team work makes the dream work 💙
Technology enables or disables.
Loving this week’s sticky note message left on my screen.

Designing consciously is critical.
We do this with user centred (inclusive) #ServiceDesign

Progress!

Weeknote 74
#NHSEngland
#TransformationDirectorate

Starting to see plans begin to realise. New people starting next week. Teams getting ready. Our shared story emerging. Preparing by working in the open. Bridging product and service thinking. #ServiceDesign

Weeknote 73
#NHSEngland
#TransformationDirectorate

Sometimes the solution to a challenge is to work THROUGH a thing rather than jump at a solution.

Letting things emerge.
Knowing that you don’t know a lot.

Keeping on, by keeping focused.
Keep pausing to reflect and pivot.

Weeknote 72
#NHSEngland
#TransformationDirectorate

This week:

Welcoming new leaders.

Interviews begin.

Growing the #ServiceDesign mapping conversation. Straw man of Service Mapping System

Collaborating with design and user research leadership team - sharing the load.

Weeknote 70
#NHSEngland
#TransformationDirectorate

Difference is part of excellence.
#Inclusion #Tolerance

BIGGEST THANKS to @RochelleGold this week.
Seeing each others needs and co-supporting is gold.

Celebrating
#SusieDay and #MattLund as they move on. 💙✨

Weeknote 69
#NHSEngland
#TransformationDirectorate

Feels like we’re on a marathon… runners talk about walls and hurdles on their way to the finish line. Know that this is also a relay… Co-support is GOLD. (Thank you TEAM 💙✨)

STILL making progress.

Don’t isolate. Connect.

Weeknote 68
#NHSEngland
#TransformationDirectorate

Change continues…
the finish line gets closer.
Breaking silos to create #OneTeam
Encouraging and supporting folks as we progress.

Meeting so many people.
Building awareness and understanding.

See next message…

Weeknote 67 (part 2)
#NHSEngland
#TransformationDirectorate

We’re going to be recruiting…
Doors for conversations open next week.
WATCH THIS SPACE 🙂

#ServiceDesign
#UserResearch
#InteractionDesign
#PerformanceAnalysis
#Developer

Weeknote 67
#NHSEngland
#TransformationDirectorate

Realising how much I missed the smiles and informal exchanges with colleagues at work. A joy!

Drawing on the walls again. Starting new conversations. Bridging divides. Finding shared goals.

Recruiting again.
See next post.

Weeknote 66
#NHSEngland
#TransformationDirectorate

Not surrendering to fears and keeping steady.

So easy to get overwhelmed. Appreciated team connections and support direct and indirect. The energy of the workplace is really helping my learning and processing. Progress!