I truly don't understand why these companies can't get it through their thick skulls that most consumers do NOT want anything to do with AI in any way. Especially when it comes to customer support, customer service or anything else similar.
Their value dropped from something like $46 billion to just $4.5 billion because of this stupid move they decided to make.
After Firing 700 Humans For AI, Klarna Now Wants Them Back—'Tons Of Klarna Users Would Enjoy Working For Us,' Says CEO
https://finance.yahoo.com/news/firing-700-humans-ai-klarna-173029838.html
