#CrisisTextLine is hiring to go "well beyond SMS" to the next gen "artificial intelligence" "natural language processing". Be aware of their spin-off for-profit #LorisAI, which claims sentiment detection & real-time conv. evals, prompts for call centers.

"Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile."

link to job announce (archived):
http://web.archive.org/web/20231005144819/https://www.crisistextline.org/join-our-staff/
#CrisisLines '#AI ' #NLP

Good article, difficult subject. I can be picky because of how close I am to this, and clarify:

#CrisisTextLine didn't "tell" #LorisAI to delete the data, it asked. Imagine-the for-profit it created & Crisis Text Line insulated it so well, it couldn't require anything, it "couldn't" dissolve it--which was my request to them when I was still a volunteer. Yes I have all the receipts but so far little influence.

Which is why I'm involved in early beginning stages of a movement to organize #CrisisLines volunteers.

https://www.businessinsider.com/online-therapy-mental-health-apps-betterhelp-talkspace-cerebral-dark-side-2023-4