@d3cline @mmasnick At some point someone's going to suggest AI and I'm gonna have to punch them. Where's the button on my keyboard to do that? #lamehumor But seriously, automation will be part of the solution but only a part. I find it likely that past attempts have failed in part because of overreliance on this without a clear business process that has sufficient human intervention opportunities. Someone that's blocked needs to be able to contact an empowered human.