tricia, queen of house cyberly 
can honestly say i have never experienced as terrible of a hotel stay as i have had this weekend at mandalay bay. i don’t care how inconvenient it will be to stay somewhere outside of BH, i will never be staying here again.
checked in friday:
-booked a king room, had to wait for 30 minutes while they tried to find one, still couldn’t. was given a queen room.
saturday:
room flooded. water was coming out of multiple places in the ceiling. like literally the fucking ceiling had gotten a hole from one of them. called them, they said “it was a known issue and they would come up to check it out.” 45 minutes of me cleaning up later trying to mitigate the damage, i had to leave. left them a detailed note as to what i knew.
i get a call from the hotel. i missed it bc i was in the show (why i left in the first place) and tried to call back. waited on hold for 10-15 minutes, finally get to someone, tell them i’m returning their call, and gave them the room number i had originally. i even said the words “i am assuming they moved my room and that’s why they called.” i go back on hold while they looked it up. some amount of time later, attendant comes back and says “i’m sorry but we don’t have any record of your reservation, are you sure you have the right number? we’re showing no one is in that room.” i then rehash the story from the morning. go back on hold. “ah yeah i found your new reservation. just come up to the desk and we’ll get you your new keys.”
come back to the hotel, wait in line at guest services. have to tell the whole story AGAIN. hey ask me to return the other keys. i said i needed to get my things. some amount of attitude later, i get a one-time entry key.
to ensure no damage i had stowed my things in the drawers as i wasn’t sure how far the water damage was gonna go. they had bunched up my wet, chlorinated bathing suit with some of my dry clothes. was annoyed before, i’m now pissed. so much so that i entirely forgot my medication was in the top drawer (i put all the really really important things in the top drawer) and left the room. remembered it was in there. run back to the room and hope that the key will actually work, which it doesn’t (i was warned so not irritated about this, this was my fault). i catch a maintenance worker who calls it in to security. 17 minutes later, i call security directly. give them the whole story. you guessed it - “well send someone up immediately.” which did not happen. same maintenance guy has walked by me two more times now, clearly annoyed they haven’t come up to help me. their boss ends up letting me in, who turned white almost when they saw the medications (i had just said i had something important in there).
sunday/monday:
i’ve been in a conjoining room since checking in. which only has a door in between. every. single. night. i have been kept up well past midnight from the noise of the other room. and this morning, i was woken up at 4 am from it too. from just normal conversation volume.
not upset about the neighbors, they’re in vegas living their lives. i go to guest services again. beg them to move me to a non conjoining room. “they’re sold out” so the best they can do is send security up to talk to the neighbors. i said multiple times that i didn’t want to involve them, it isn’t my neighbor’s responsibility to make my stay pleasant, it’s the hotel’s.
im fucking here for work. i don’t want to be kept up or woken up at insane hours, and i don’t think that’s too much to ask for at a place i am literally giving money to TO SLEEP IN.
so fucking stupid.
#hotel #vegas #mandalaybay #customerservice #IJustWantToSleep
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