Is your feedback fixing crowns or knocking them off?

Here's the difference:
❌ Focusing only on the problem creates fear.
✅ Delivering it with belief in their potential builds confidence.

Let's build more leaders up.

#Leadership #Feedbackisagift #EmotionalIntelligence

A post-incident review had phrases like "an engineering mistake caused ..." and "the offending PR was reverted".

I suggested removing the judgemental language and sticking to the plain facts.

Just got a big thank you from the author:
"I would never have written it that way if it was about somebody else"

Not only is the doc now much better (we got some good lessons for everyone), we're both having much better days for that small bit of feedback.

#sre #blameless #feedbackIsAGift