If you are an admin caught up in the #Crowdstrike outage I hear you. Just breathe - this will pass. It's not your fault even if you're the one who pushed the update; it's always about programs, systems, and communication. Never blame people. #blameless #hugops

https://youtu.be/hMk6rF4Tzsg?si=GIu6g3kBfJLMd7ks 5 years later and this is still poorly understood in many Dev teams and management chains.

#goldenrule #blameless #sre

Who Destroyed Three Mile Island? - Nickolas Means | #LeadDevLondon 2018

YouTube

We don't use #git, our culture is #blameless

#programminghumor

@thisismissem @sgf "blame" is not the same thing as "assigning responsibility".

A good red flag for this is teams that say "We do #blameless #postmortems by not naming anyone in the postmortem".

No! You know you have a blameless postmortem culture when you *can* name people in postmortems without it causing problems.

This can be exceptionally hard to achieve, but it's worth it.

Edit: see also @danslimmon https://blog.danslimmon.com/2023/04/20/its-fine-to-use-names-in-post-mortems/

It’s fine to use names in post-mortems

The purpose of the blameless post-mortem is not to make everyone feel comfortable. Discomfort can be healthy and useful. The purpose of the blameless post-mortem is to let us find explanations deep…

Dan Slimmon
Keep that #feedback #loop tight, folks. Otherwise your least favorite parts of history will repeat themselves. And you will have only yourselves to blame in your so-called #blameless allegedly #post as they say #mortem. #Awkward doesn’t even begin to describe that feeling.
The Human League - Being Boiled - 1978

Single: Being Boiled / Circus of Death - 1978 - Formati: 1978, Sheffield, South Yorkshire, United Kingdom Membri: Philip Oakey (vocals, synthesizer), Martyn Ware (synthesizer, 1978-80), Ian Craig Marsh (synthesizer, 1978-80), Adrian Wright (keyboards, 1978-86), Joanne Catherall (vocals, 1980-present), Susanne Sulley (vocals, 1980-present), Ian Burden (synthesizer, bass, guitar, 1981-87), Jo Callis (synthesizer, guitar, 1981-85) Artisti correlati: British Electric Foundation, The Future, Heaven 17 Alias: The League Unlimited Orchestra, The Men Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for" fair use "for purposes such as criticism, comment, news reporting, teaching, scholarship and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Use of non-profit, educational or personal tips the balance in favor of fair use.

Stefano Vanzin | Invidious

Interesting chapter from the Site Reliability Engineering book about Google’s Postmortem Philosophy:

"Postmortem Culture: Learning from Failure"

#google #development #failure #blameless #incident #learning #knowledge #engineering #developers #devops

https://sre.google/sre-book/postmortem-culture/

Google SRE - Blameless Postmortem for System Resilience

Blameless postmortems in SRE culture. Incident study that focus on root cause analysis and preventive actions, for culture of continuous improvement.

A post-incident review had phrases like "an engineering mistake caused ..." and "the offending PR was reverted".

I suggested removing the judgemental language and sticking to the plain facts.

Just got a big thank you from the author:
"I would never have written it that way if it was about somebody else"

Not only is the doc now much better (we got some good lessons for everyone), we're both having much better days for that small bit of feedback.

#sre #blameless #feedbackIsAGift

A postura com a qual abordamos a derrota do #brasil na #copa é um perfeito ensaio do porque as empresas não toleram nem adotam o #blameless como gestão de incidentes.

E num exercício de fé, propago mais uma vez a palavra do @fernandoike

https://www.fernandoike.com/pt/2017/08/21/blameless-a-culpa-nao-e-sua/

Blameless: A culpa não é sua · Fernando Ike

Primeira parte da versão escrita do palestra sobre Blameless no DevOpsDays Porto Alegre de 2017.

New blog post: "The Tao of Blamelessness" is a short piece about a controversial word that has become a symbol of my own struggle with CPTSD and understanding human emotion.

#resilience #blameless #sre #emotion #mindfulness

https://www.sounding.com/2022/11/24/tao-of-blamelessness/

The Tao of Blamelessness

Listening for the space between emotion