From fb by ⁨Charli-Jo Tyrer. dispute with ⁩
#Envision
His post below.

"A genuine question for anyone who understands the assistive tech business model.
I'm in a dispute with Envision over a pair of Ally Solos glasses I bought as an Ultra Early Bird pre-order for around £311. The glasses are sealed. Unopened. Still in the original box, exactly as delivered in November 2025. I have never so much as lifted the lid.
I requested a return eight days after delivery, in writing, within the 30-day window. Envision's support team responded with full return shipping instructions. I became ill and didn't complete the shipment. When I re-engaged in February, a second agent — without mentioning any expired deadline — explicitly offered to "discuss my options" regarding a return. I formally requested a refund the next day.
Envision has now refused. Firmly. Repeatedly. After months of correspondence involving at least three agents and a management review.
Here's what I can't work out.
That product is sealed, pristine, and instantly resaleable. Envision loses nothing by accepting it back. And yet they have spent — conservatively — more in staff time on this dispute than the value of the refund itself.
So, I'm genuinely asking, not rhetorically: why would a company in a niche, reputation-dependent, community-facing market choose this hill to die on?
A few possible answers I've considered:
• They're terrified of setting a precedent, because there's a queue of unhappy early adopters behind me and the floodgates cannot open.
• The unit economics of a troubled hardware launch mean every return hits harder than it looks.
• There's a cash flow problem that makes £311 genuinely significant right now.
• Or — the one that interests me most — accepting a return on "not as described" grounds would be an implicit acknowledgement they can't afford to make, given the gap between their promotional material and the real-world user experience documented publicly on AppleVis
I've been in access and assistive tech for four decades. I've seen products fail. I've seen companies handle it well and badly. I'm genuinely puzzled by the strategic logic here, and I'd love to hear from anyone who understands the business side of this better than I do.
The glasses are still in the box. The question stands."

yesterday i was finally able to play SkyrimVR with the HP Reverb G2 (WMR) on Linux(TM) !! yess... well, i need some mods to set my characters position etc because the savegame was from windows, but i hope this will be possible!

So so so glad ... one less reason to start windows... hmmm, probably the last!

here's how: https://www.mrhorda.com/index.php/blog/hp-reverb-g2

#skyrim #vr #linux #wmr #windowsmixedreality #hpreverbg2 #hp #envision #monado #gaming #pc

Hehehe I went on #Resonite, started a session and explored a random world

On Linux with my Windows Mixed Reality headset!

There were huge caveats but it worked :D If anyone had seen me I would have looked all shaky and also could only turn right :p

Thanks to the good folks at #Envision, #Monado, #Basalt, that person that forked Monado to add support for 6DoF tracking of WMR controllers)

Also #xrizer for games that don't support OpenXR

Anybody had luck to get HP Reverb G2 running on Arch Linux?

i mean, i see an image, it reacts to head-movement - but no controllers, even they are connected through bluetooth ... and no (steam-)game picking it up ...

https://www.mrhorda.com/index.php/blog/hp-reverb-g2

#hpreverbg2 #vr #linux #monado #envision

「AI鏡子」如何改變視障人士看見自己的方式？

ESA's #EnVision mission is set to launch in 2031, heading for #Venus. The goal is to learn more about the planet's #geology, its possible current #activity, and its interactions with the #atmosphere.

To this end, the probe will carry several imaging #spectrometers covering wavelength ranges from UV to infrared. A first #spectrum of the optical prototype has just been obtained. The Preliminary Design Review is underway...

https://www.irap.omp.eu/en/2026/01/first-spectrum-for-the-optical-prototype-of-the-venscpec-u-instrument-for-esas-envision-mission/

La mission #EnVision de l'ESA doit décoller en 2031 à destination de #Vénus. Objectif : mieux connaître la #géologie de cette planète, son éventuelle #activité actuelle, ses interactions avec l'#atmosphère.

A cet effet, la sonde embarquera plusieurs #spectromètres imageurs couvrant les gammes de longueur d’onde s'étendant de l’UV à l’infrarouge. Un premier #spectre du prototype optique vient d'être obtenu. La Revue de Conception Préliminaire est en cours ...

https://www.irap.omp.eu/2026/01/premier-spectre-pour-le-prototype-optique-de-linstrument-venscpec-u-destine-a-la-mission-envision-de-lesa/