Blair PleasantMay 2, 2023
This company adopted #AI. Here's what happened to its human workers - great article on impact of AI, especially in the #cctr - http://ow.ly/29Vw50O9QuE
Blair PleasantApr 28, 2023
Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential. Webinar Featuring Customer Service and De-Escalation Expert @MyraGolden - Thursday, May 4th @ 1 PM CT. @balto_ai #cctr #custserv #CX https://www.balto.ai/myra-golden-do-more-with-less/?_hsmi=256205914&_hsenc=p2ANqtz-8IhXfhDNQl8537S5pseZ1XnN-0kKScuIMUhUtgIpLsQLtyT7HC3ATUd4KfznUsCBWTbzq-yPsSlCxSI5oEcFQ4-EDmzg
Live Webinar: Do More with Less: 3 Effective Strategies to Maximize Your Contact Center's Potential

In this workshop, you will learn three effective strategies to maximize the potential of your contact center. By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs.

Balto
Blair PleasantApr 27, 2023
Contact Lens for @amazon Connect evaluation capabilities are now GA - new ML capabilities designed to reduce the time managers need for manual reviews while identifying agent coaching needs. #CCaaS #cctr #CX http://ow.ly/E5VX50NYBb9
Contact Lens for Amazon Connect evaluation capabilities are now generally available

Amazon Web Services, Inc.
Blair PleasantApr 27, 2023
Trends and Predictions for CCaaS and the Contact Center - #cctr #CCaaS #CX #custserv @ucxusaexpo http://ow.ly/tKBJ50NY6l2
Trends and Predictions for CCaaS and the Contact Center

UCX USA 2023
Blair PleasantApr 12, 2023
My latest research piece on The Growing Need for Knowledge Management in the #cctr on @BCstrat #CCaaS #AI #CX @Five9 @Avaya @Cisco @Genesys @eGain @Verint @NICECXone @salesforce http://ow.ly/ukE450NHe6I
The Growing Need for Knowledge Management

With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.

BCStrategies
Blair PleasantApr 4, 2023
EC 2023 – All Abuzz About #AI. My takeaways from #EnterpriseConnect. Video interviews with @NICECXone @cresta @srkolman @EdwinMargulies @EdifyCMO @edifycx @SpokePhone @jasonkerr @PolyCompany #UCaaS #ucoms #CCaaS #cctr @BCstrat http://ow.ly/XPap50NAtHc
Enterprise Connect 2023 – All Abuzz About AI

“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.

BCStrategies
plefollApr 2, 2023
Olivier Duha, confondateur de @Webhelp_Global : « Avec @Concentrix, nous créons un géant mondial » #CX #cctr https://www.lejdd.fr/economie/olivier-duha-confondateur-de-webhelp-avec-concentrix-nous-creons-un-geant-mondial-134317 via @leJDD
Olivier Duha, confondateur de WebHelp : « Avec Concentrix, nous créons un géant mondial »

La licorne française WebHelp s’allie avec Concentrix, le champion américain du secteur. La nouvelle entreprise réalisera 10 milliards de dollars de chiffre d’affaires et emploiera 440 000 personnes.

Lejdd.fr
Blair PleasantApr 1, 2023
Webinar: Join @balto_ai for a Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #CCaaS #cctr #AI #custserv http://ow.ly/jPzn50Nxf58
Live Webinar: Collections Roundtable - Best Practices in a Shifting Compliance Landscape

The landscape of collections is ever-shifting — what are some tools and strategies that the best collections agencies and collectors use keep up?

Balto
Blair PleasantMar 31, 2023
If you're in collections, here's a @balto_ai webinar to put on your radar: Collections Roundtable: Best Practices in a Shifting Compliance Landscape. Wednesday, April 5th at 1:30 PM CST. #cctr http://ow.ly/SjRX50NxI3T
Live Webinar: Collections Roundtable - Best Practices in a Shifting Compliance Landscape

The landscape of collections is ever-shifting — what are some tools and strategies that the best collections agencies and collectors use keep up?

Balto
Blair PleasantMar 29, 2023
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RT @evankirstel
LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv https://twitter.com/i/broadcasts/1mnxeRrorjbKX
https://twitter.com/EvanKirstel/status/1641095304622792705
Evan Kirstel

LIVE at #enterpriseconnect w/ @Upstream_Works CEO Rob McDougall, Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success. #Cisco Preferred Solution Partner #CX #CCTR #custserv

Twitter