@krinnyj That wasn't her experience, it was mine - I was referring to the article she posted about the need for changes in how academic programs are managed.
But I do hope there will be change. I've since left academia, but my experience was at a Big 10 school with similar issues to what you describe - its "excellent reputation" was probably the worst thing about it. They were obsessed both with maintaining it, and thought it made all of the things that were broken irrelevant.
I got a much better education during my undergraduate years at my state's urban institution by *far*