Bureaucratic Reputation Theory: Micro-Level Theoretical Extensions

https://doi.org/10.1093/ppmgov/gvaf004

@PubManGov
@JurgenWillems
ieji.de

Rankings are used to present information and aggregate multiple dimensions of performance into an overall score. This facilitates benchmarking between organizations. We are familiar with this way of presenting performance information from hospital rankings, university league tables or school rankings.

In a recent study, Lisa Hohensinn, Jurgen Willems, Bert George and Steven Van de Walle ask whether performance rankings influence the cognitive processing of the underlying performance information.

Using performance information from the Shanghai University Ranking Initiative, findings from an eye-tracking experiment suggest that
🔹 the addition of ranking information draws attention away from other performance information, suggesting the existence of a substitution effect
🔹 ranking information, which is reported and applied by ordering units according to this rank, results in relatively more attention being paid to the top-ranked units.

Read more about this research in the following #openaccess article:

https://doi.org/10.1080/14719037.2025.2464761

Performance rankings reduce cognitive processing of underlying performance information

https://doi.org/10.1080/14719037.2025.2464761

#WilmasReview of the week:

Robotic dogs for the police? Wilma 🐶 is skeptical.

This study by Hohensinn, @jurgenwillems, Soliman, Vanderelst, and Stoll in Public Management Review investigates whether the perceived ethicalness of police actions changes when police follow an AI-robot’s advice.

Amongst other findings, the study concludes that there seem to be "reservations about using AI-driven service robots in public policing".

https://doi.org/10.1080/14719037.2023.2269203

#kontorhund @AarhusUni