💯 👉 "When you say "docs", you're careful to focus on the output, omitting the process. Perhaps you don't know how docs are produced. You've forgotten, or perhaps never knew, that docs are product truth; that without them, software becomes unusable, because software is never done, is never obvious, and is never simple. Producing those docs requires tech writers.
Tech writers go to great lengths to get the information they need. They write so that your audience can understand. They hunger for clarity and meaning and impact. They power through weeks full of deadlines, chasing product news, because without their reporting, most products wouldn't thrive; some wouldn't even exist. The documentation they produce is not a byproduct of development: it's the glue that ties the product together.
An LLM can't do all that, because it can't feel the pain of your users. It can't put itself into their shoes. It lacks the kind of empathy that's behind great help content. It does not, in fact, have any empathy at all, because it cannot care. You need folks who will care, because content is a hairy beast that can only be tamed by agents made of flesh and capable of emotions: humans." 👈 💯
#TechnicalWriting #AI #SoftwareDocumentation #TechnicalCommunication #GenerativeAI #LLMs #Docs #Documentation #SoftwareDevelopment



