"The headlines of unscrupulous service providers and underspending state governments paper over a story of continuing systemic problems that cannot be fixed by surveillance or money. These are the problems of: disregard for lived experience—as if forty-five years is not long enough for me to know my needs as a blind person; disregard for person-centredness - as if it’s appropriate for anonymous and uncontactable people to make decisions about me without me; gate-keeping—as if allowing me to have orientation and mobility will mean that every NDIS participant will want it; and bureaucratisation—as if dividing the NDIA into so many specific areas with their specific language and specific processes will result in a better understanding of my life as a whole."
For anyone interested in the service 'design' of the NDIS, give this starkly honest story a crack:
https://overland.org.au/2023/07/i-have-to-lodge-an-appeal-so-that-i-can-go-to-my-local-shops-by-myself-what-its-like-to-be-an-ndis-participant/
#disability #ndis #servicedesign