David Murray

3 Followers
202 Following
558 Posts
crumpet eater; paper lover; world’s best cat dad; 50% wholesome 50% big facepalm shrugs; day job herding bits at heroku; he/him
tootfinderhttps://tootfinder.ch
Snoozy Sunday morning after a busy #caturday

I just found a WONDERFUL new use of AI!

I just contacted a vendor for support through their web chat interface, and the agent I got responded with one of those terrible canned responses that has nothing to do with my actual issue.

This has long infuriated me, but today, thanks to AI, I realized I had a new option for dealing with it!

Inspired, I replied, "Hey, you sound like an AI which hasn't understood my issue. Could you get a human to read my ticket?"

This is tremendous! Now that we have LLMs in the wild, when a human flunks the Turing Test, I can politely accuse them of being an AI and ask them to escalate my interaction to a human.

Everybody should do this. It will transform customer service.

New post: I read a really great book recently, "Naming Things", that explains why picking the right abstractions in development is so hard.

The book goes into explaining what makes good names (variables, classes, etc.) good and heuristics for picking them.

https://vickiboykis.com/2023/06/29/naming-things/

Naming things

Choosing representations is hard

★ Vicki Boykis ★
TFW a file format is so old that it includes an "insert paper tape this way" arrow as part of the header: Looks like this traces back to the PDP-11.
Wait... You can `git push` without `--force`??!?
RFC 12345 - Fuck it, let’s do IPv11
computers are pretty cool but its a good thing theyre not real! can you imagine!! it would be a disaster!!!
I wrote a blog post for @honeycombio about how the concept of repeat incidents is a bit misguided; learning happens and context varies in ways that can't be ignored: https://www.honeycomb.io/blog/no-repeat-incidents
The following film has "adult situations"? So, they're gonna, like, get acid reflux and try to set up direct deposit?
Bezos Surprised, Delighted More People Suddenly Support Him Going Back to Space for Some Reason: https://bit.ly/46hSV4g
Bezos Surprised, Delighted More People Suddenly Support Him Going Back to Space for Some Reason

Admittedly a little crestfallen so many people criticized his first trip to outer space two years ago, billionaire and former Amazon CEO Jeff Bezos said today he was genuinely touched by how many p…

The Needling