Post I wrote on @honeycombio, on why counting incidents is not a useful target (though a possibly useful signal).
Your objectives should be things you can do, not events you wish do not happen.
You hope that forest fires don’t happen, but there’s only so much that prevention can do. Likewise with incidents. You want to know that your response is adequate. And you want to have a systemic perspective that's actually useful in guiding work.
