Merlin, one of our Tier 2 support agents, has just written a guide to getting your support issue sorted faster.
The short version: a clear subject line, the bounce message if there is one, and a few device details go a very long way. The long version is well worth your five minutes, especially if you've ever stared at an SPF error wondering what on earth just happened.
Read more:
https://www.fastmail.com/blog/a-support-agent-s-guide-to-getting-your-issue-solved-quickly/







