This is one of my favorite security vendor stories ever, and I shall tell it you now. Not really because of the vendor btw, just because of the characters involved.
So itâs late on a Friday, probably about 10 years ago, Iâm about to leave the office. My desk phone rings, and because I was still relatively naive at this point, I answer it.
âHey, just wanted to say hi, my name is xxxx and Iâm your new account rep at yyyy, how are things going?â
I explain that Iâm good but just about to leave because you know, the weekend, and that the product is fine (weâre in a multi-year deal, so no need to upsell us or anything).
âGreat to hear - Iâll give you a call next week to discuss more - bye!â
My dude, I dont need to talk to you. Anyway, itâs the weekend.
Monday morning. Desk phone rings at 8:30am.
âHey Mike itâs xxxx from yyyy again, how was your weekend?â
I couldnât believe that he called me back so fast. I explained that not much had changed in the 48 hours since weâd last spoke. I did not mention my weekend. Instead he told me about his.
âYeah my weekend sucked. Some random dude punched me in the face at a bar. Crazy.â
I then calmly explained that, that sucks, but also I donât know him, and perhaps, just perhaps, talking about your weekend bar fight to a customer may not be the best idea?
The call ends and thankfully I never hear from him again.
A few years later Iâm out with a salesperson from another vendor who used to work at yyyy and I tell them this story because it stuck with me. I then get to hear the other side.
âYep. I know that guy. I was there the night he got punched. It wasnât a random dude that punched him. It was his boss, after he got drunk and tried to make out with his bosses wife. He got fired shortly thereafter.â