Notes from a conversation with a friend about how to build trust and candour within a team at work:
- The more frequent the retrospectives, the better: 18 minutes per day does much more to build trust than 90 minutes once per week
- You can take the lead in sharing vulnerably in a retrospective. If you're respected, it gives others confidence. If you're disrespected, now you know who is hurting the team safety, and you have a specific example you can bring up in a 1:1
- In the retrospective, push for specifics. Folks who are shy may get vague in their comments as a way to avoid confrontation. This is good for social cohesion in a ruinous empathy sort of way. By pushing for specifics, you can bring the conflict into the open so we can work through it
- It may help to have an active facilitator to help make the retrospectives productive
- If you share observations and feelings instead of conclusions, you invite discussion and are likely to come up with more suitable and actionable conclusions
