NK3

@Nicolask3
6 Followers
4 Following
42 Posts
CMO, business developer, and startup advisor; helping B2B Software companies grow. All things customer experience/engagement. Postings are my own.
SalesTech landscapehttps://markets.cacubeconsulting.com/salestech
ServiceTech landscapehttps://markets.cacubeconsulting.com/interaction-management
Websitehttps://www.cacubeconsulting.com/
LinkedInhttps://www.linkedin.com/in/nicolask3/
NK3Feb 23, 2023
#CCaaS: it's a difficult journey toward efficient growth. Here is why: https://www.linkedin.com/posts/nicolask3_ccaas-activity-7034514379584786432-G--R
Nicolas de Kouchkovsky on LinkedIn: #ccaas

CCaaS: the difficult journey toward efficient growth The SaaS industry is going through a challenging pivot from growth at all costs to efficient growth…

NK3Feb 21, 2023
Inspiring fireside chat b/w Pete Kazanjy & David Cancel, Drift co-founder. He shares his vision of how buyers are turning to the web to carry out their explorations and how B2B businesses need to step up to be where buyers are & assist them on their terms. https://youtu.be/EqqCaurKhtE
Go For Growth: How David Cancel Took Conversational Sales & Marketing Tech By Storm With Drift

YouTube
NK3Feb 17, 2023
Twitter cut its Salesforce’s CRM bill by 75%, from $20M to $5M. While mirrors the company's RIF, it reflects Enterprises rightsizing their SW subscriptions; eliminating shelfware; consolidating vendors; enforcing stronger control of buying decisions
https://www.theinformation.com/articles/twitter-cuts-salesforce-bill-75-as-more-buyers-scrutinize-software-spending
Twitter Cuts Salesforce Bill 75% as More Buyers Scrutinize Software Spending

Twitter last month cut its contract for Salesforce’s customer-management software by 75%, to $5 million a year from $20 million, after reducing its workforce by roughly the same percentage, according to a person with direct knowledge. The move highlights the pain for enterprise software ...

The Information
NK3Feb 16, 2023
2 takeaways from @RingCentral earnings call: 1) It reached $300M CCaaS ARR 2) Its alliance w/ AWS makes MVP available through the AWS marketplace & the only UC offering that the AWS salesforce will proactively propose to its customers. The enemy of my enemy is my friend...
NK3Feb 15, 2023
This is Kafkaesque
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RT @Nicolask3
@AmericanAir I booked an SFO-DFW-SFO flight; found I made a mistake on the Out/B flight, tried to change; was told by YOUR customer service agent had to buy another out/B flight which I did & now discover you canceled my return b/c I didn't take the out/B flight! HELP!!!!!
https://twitter.com/nicolask3/status/1625887776406179841
N de Kouchkovsky on Twitter

“@AmericanAir I booked an SFO-DFW-SFO flight; found I made a mistake on the Out/B flight, tried to change; was told by YOUR customer service agent had to buy another out/B flight which I did & now discover you canceled my return b/c I didn't take the out/B flight! HELP!!!!!”

Twitter
NK3Feb 15, 2023
Good article from @dfluss on the coming together of Speech & Interaction Analytics; Automated/Augmented Quality Management; Real-Time Coaching; anď Real-Time Guidance: https://www.destinationcrm.com/Articles/Columns-Departments/Scouting-Report/Interaction-Analytics-Helps-Companies-Hear-their-Customers-156723.aspx
Interaction Analytics Helps Companies Hear their Customers

These solutions can be a company's eyes and ears on both customers and employees.

CRM Magazine
NK3Feb 14, 2023

Big news for Avaya:

1) secured a $780M financing
2) it struck a deal to reduce its debt from $3.4B to $800M
3) it will file for a short bankruptcy to execute its restructuring
4) it extended its alliance with RingCentral for UCaaS

https://www.businesswire.com/news/home/20230213005689/en/Avaya-Takes-Action-to-Accelerate-Transformation-and-Fortify-Capital-Structure

Avaya Takes Action to Accelerate Transformation and Fortify Capital Structure

Avaya Holdings Corp. (NYSE: AVYA) (“Avaya” or the “Company”), a global leader in solutions to enhance and simplify communications and collaboration, t

NK3Feb 14, 2023

Big news for Avaya:

1) it secured a $780M financing
2) it struck a deal to reduce its debt from $3.4B to $800M
3) it will file for a short bankruptcy to execute its restructuring
4) it extended its alliance with RingCentral for UCaaS

https://buff.ly/3jVa9Bb

Avaya Takes Action to Accelerate Transformation and Fortify Capital Structure

Avaya Holdings Corp. (NYSE: AVYA) (“Avaya” or the “Company”), a global leader in solutions to enhance and simplify communications and collaboration, t

NK3Feb 14, 2023

Hilarant. Je me demande comment ce n’est pas sorti avant!
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RT @sptnikFR
GEOPOLITIQUE :

Encerclée par l'#OTAN, la #suisse envisagerai d'envahir le #Liechtenstein pour se protéger.

"L'OTAN n'a cesser de se rapprocher de nos frontières ces 60 dernières années. Nous nous sentons particulièrement en danger" à précisé le chef du gouvernement helvète
https://twitter.com/sptnikFR/status/1624804467349590021

Spoutenik en Français on Twitter

“GEOPOLITIQUE : Encerclée par l'#OTAN, la #suisse envisagerai d'envahir le #Liechtenstein pour se protéger. "L'OTAN n'a cesser de se rapprocher de nos frontières ces 60 dernières années. Nous nous sentons particulièrement en danger" à précisé le chef du gouvernement helvète”

Twitter
NK3Feb 14, 2023

Only 15 days left but submitting an application is only 15 minutes!
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RT @dnm54
The deadline for submitting your candidate for the @opusresearch #ConversationalAI Awards is Feb 28.

Don't miss out. Nominate your company's #chatbot #voicebot #intelligentAssistant here:

https://opusresearch.net/wordpress/2023/01/23/opusawards/
https://twitter.com/dnm54/status/1625291069788393472

Invitation for Nominations: 2023 Opus Research Awards for Conversational AI

Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.