NK3

@Nicolask3
6 Followers
4 Following
42 Posts
CMO, business developer, and startup advisor; helping B2B Software companies grow. All things customer experience/engagement. Postings are my own.
SalesTech landscapehttps://markets.cacubeconsulting.com/salestech
ServiceTech landscapehttps://markets.cacubeconsulting.com/interaction-management
Websitehttps://www.cacubeconsulting.com/
LinkedInhttps://www.linkedin.com/in/nicolask3/
2 takeaways from @RingCentral earnings call: 1) It reached $300M CCaaS ARR 2) Its alliance w/ AWS makes MVP available through the AWS marketplace & the only UC offering that the AWS salesforce will proactively propose to its customers. The enemy of my enemy is my friend...
Good article from @dfluss on the coming together of Speech & Interaction Analytics; Automated/Augmented Quality Management; Real-Time Coaching; anď Real-Time Guidance: https://www.destinationcrm.com/Articles/Columns-Departments/Scouting-Report/Interaction-Analytics-Helps-Companies-Hear-their-Customers-156723.aspx
Interaction Analytics Helps Companies Hear their Customers

These solutions can be a company's eyes and ears on both customers and employees.

CRM Magazine

Hilarant. Je me demande comment ce n’est pas sorti avant!
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RT @sptnikFR
GEOPOLITIQUE :

Encerclée par l'#OTAN, la #suisse envisagerai d'envahir le #Liechtenstein pour se protéger.

"L'OTAN n'a cesser de se rapprocher de nos frontières ces 60 dernières années. Nous nous sentons particulièrement en danger" à précisé le chef du gouvernement helvète
https://twitter.com/sptnikFR/status/1624804467349590021

Spoutenik en Français on Twitter

“GEOPOLITIQUE : Encerclée par l'#OTAN, la #suisse envisagerai d'envahir le #Liechtenstein pour se protéger. "L'OTAN n'a cesser de se rapprocher de nos frontières ces 60 dernières années. Nous nous sentons particulièrement en danger" à précisé le chef du gouvernement helvète”

Twitter

Only 15 days left but submitting an application is only 15 minutes!
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RT @dnm54
The deadline for submitting your candidate for the @opusresearch #ConversationalAI Awards is Feb 28.

Don't miss out. Nominate your company's #chatbot #voicebot #intelligentAssistant here:

https://opusresearch.net/wordpress/2023/01/23/opusawards/
https://twitter.com/dnm54/status/1625291069788393472

Invitation for Nominations: 2023 Opus Research Awards for Conversational AI

Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.

We tend to think of the Sales Engagement market as a 2-horse race between @Salesloft and @Outreach. @Groove prides itself on being a not-too-distant 3rd in the latest Forrester wave. His founder's discussion with Pete Kazanjy: https://youtu.be/S6BrnBp_fZ4
#SalesEngagement
Get Groovin': How Chris Rothstein Took Sales Engagement To New Heights With Groove

YouTube
.@ZoomInfo has officially crossed the $1B revenue mark. It is part of a small group of vendors going after sales/revenue tech consolidation #salestech #revtech #consolidation
AppDirect has acquired TBI: the tale of 2 big trends reshaping the B2B distribution landscape: 1) rise of Marketplaces & Ecosystem-based GTM 2) margin pressure on the Technology Aggregators' channel. #B2BGTM
It’s time for me to update my customer interaction management industry landscape. It starts by refreshing my blueprint, a layered way to decompose the customer service stack into functional building blocks: https://www.linkedin.com/posts/nicolask3_customeservice-ccaas-conversationalai-activity-7028097753348001793-q8b3 #customeservice #ccaas #conversationalAI
Nicolas de Kouchkovsky on LinkedIn: #customeservice #ccaas #conversationalai

It’s time to update my customer interaction management industry landscape. I hope to release it before Enterprise Connect. It starts by refreshing my…

I am continuing my 2-part series on how Generative AI and Large Language Models (LLMs) can improve customer engagement, this time zooming on sales: https://www.linkedin.com/posts/nicolask3_chatgpt-salestech-revtech-activity-7026929835226607616-U-ss #chatGPT #salestech #revtech
Nicolas de Kouchkovsky on LinkedIn: #chatgpt #salestech #revtech

I am continuing my 2-part series on how Generative AI and Large Language Models (LLMs) can improve customer engagement, this time zooming on sales. When it…

Thrilled to be a judge for the Opus 7th Conversational AI Awards: deadline is 2/28. We welcome submissions from enterprises, SW providers, and system integrators. One more thing, it's free. Submit here: https://docs.google.com/forms/d/e/1FAIpQLSdEYR8S1Oyh7a2NSjUbPrmYt2E2l7H30-Xd1vV41I_L5Fg4oA/viewform?vc=0&c=0&w=1&flr=0 #ConversationalAI #conversationintelligence #iva
2023 Opus Research Conversational AI Awards

Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards. Previously known as the Intelligent Assistant Awards, this seventh edition recognizes excellence and achievement for real-world deployment of Conversational AI, intelligent assistance, and innovation. Opus Research is accepting entries from enterprises having implemented solutions that employ Conversational AI and/or Conversational Intelligence technologies. Opus encourages platform providers and technology developers to nominate real-word enterprise implementations, both customer- and employee-facing. Who qualifies? Entries are accepted for live implementations of the following use cases: Conversational AI: Intelligent assistants, voicebots, chatbots, natural language IVRs, conversational IVRs, virtual agents, digital employees and other digital self-service resources. Conversational Intelligence: Revenue generation, sales & marketing initiatives, product management, employee and agent assistance. Five (5) winners will be announced in March 2023 based on the following evaluation criteria: Business Value: Success metrics and proven ROI, attain key performance indicators, leverage existing customer experience infrastructure. Enterprise-wide Impact: Digital employee efforts, conversational analytics, improved efficiencies and productivity, integrated knowledge management. Superior Customer or Employee Experience: Consistent responses and experience across devices, channels and contexts; personalized user experience; ability to learn and improve over time. Innovative Use Cases: Superior natural language understanding, real-world AI capabilities and advanced technology, compelling avatar or persona, moving from assistant to advisor. [Please Note: All of the information included in the submission will be held in confidence for the judging process. It is helpful to include specifics -- business metrics, ROI, data analytics -- that show value and benefits of the intelligent assistants, but Opus Research will not share customer information in announcing possible winners.] DEADLINE: February 28, 2023 To enter, please complete the entry form below. There is no entry fee. For more information, please contact: Derek Top, [email protected], +1-415-904-7666

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