Navi  

hey fedi interrail users,

i haven't had this happen yet, but I want to have a plan for when this inevitably happens instead of panicking, so imagine

  • you use a mobile pass
  • you travel on a multi-train connection
  • the next train on your connection is cancelled or delayed severely, so you'd have to some different train than some that is currently on your pass

how do you ensure that compensation that you might be entitled to due to delay in arriving at your destination is not "lost"?
do i have to change the train that is on my pass? if i do, how do I keep the information around for compensation requests?

#Train #Bahn #Interrail #Fahrgastrechte #PassengerRights

Apr 7 at 12:52pmWeb
Show threadTóth Gábor Baltazár1d ago
@navi
booping @ptrc
Show threadPatrycja 🔜 V431d ago
@tthbaltazar @navi i usually just keep the original itinerary; unless it involves smaller open access operators, nobody really cares, and interrail themselves prefer when you have the original itinerary at least screenshotted in the app when requesting compensation
Show threadNavi  1d ago
@ptrc @tthbaltazar oki yay
Show threadslateroni1d ago

@ptrc
I second this, keep the planned itinerary in the mobile pass. In addition, collect screenshots of arrival delays/missed connections, preferably from the respective operators app/info channel.

@tthbaltazar @navi

Show threadfungus (oracle of tree logs)1d ago

@slateroni i third this
also the plan on the application is mostly just for your personal stats as this has no effect on the issued ticket
(from experience only westbahn is regularly annoying with it and sncf has been sncf-ly annoying with it (i wasnt on the right train as i could not find it but had the correct seat reservation))

@ptrc @tthbaltazar @navi

Show threadPatrycja 🔜 V431d ago
@hypha @slateroni @tthbaltazar @navi it has effect on who gets paid, but doesn’t change the underlaying aztec code
Show threadfungus (oracle of tree logs)1d ago
@ptrc @slateroni @tthbaltazar @navi are you sure who gets paid is not only by who scans the code? like sort of ctf?
(i don't know, i'm assuming things)
because there is no way to know the route by scanning the code or finding that online (against a primary key or anything), and that would mean that no-ones gets paid when looking at a paper pass?
Show threadPatrycja 🔜 V431d ago
@hypha @slateroni @tthbaltazar @navi as far as i remember, that's one of the reasons why Interrail BV would incentivize sending the paper pass back to them; scanning of the code can't really send info back to them, since that would have to be implemented by each railway operator separately, and many of them can't even scan the code properly..
Show threadPatrycja 🔜 V431d ago
@hypha @slateroni @tthbaltazar @navi but then, i don't really have proper insider information, i'm going off of what random railway workers told me
Show threadTrainfo.eu1d ago

@navi If you add trains one by one it’s easier to change only one of the day’s trains.

Screenshot delays in the operator’s app/web.

ÖBB has a tool for providing delay info for their trains up to a week later.

If reservation is expensive (night trains) you can get compensation from Interrail and the operator

Show threadNavi  1d ago
@interrailinfosvenska if I add trains one by one, is it still a single contract of carriage?
Show threadTrainfo.eu15h ago

@navi

https://www.interrail.eu/en/terms-conditions/interrail-pass-conditions-of-use