Paul HoffmanI’ll bet folding money that there are more people inside Microsoft who think that the “free publicity” from NASA is a good thing than those who think they should apologize and fix the problem.
Winfried Angele 🇺🇦🇪🇺@paulehoffman movies always give the impression that NASA places the highest value on reliability and tests everything a thousand times. And then there's Microsoft, Windows, and Outlook. Disappointing.
J.P. Stewart@paulehoffman I never encountered folks that spoke that way. When these scenarios came up, everyone I worked with focused on customer delight.
_However_, there are also huge reality distortion forces at work internally as well which manipulate the time and focus of executives.
The time & effort of individual teams are always constrained by extremely tight goals / deadlines of _future_ products.
So, likely this reached some impossibly large backlog somewhere within sustained engineering. :/
@jpsays Ouch. And congrats on your not having to deal with that day-to-day any more!
@paulehoffman thank you.
Yes, my anxiety and blood pressure have both improved significantly. I have no regrets leaving.
24yrs working on windows wasn’t good for my health.
It always seemed to be around 5-10% actual tech / engineering, then 30% each development lifecycle management, coaching/managing people, and internal politics.
Again, most people do _mean_ well, but it’s a never ending game of not enough resources.
Jeffrey Haas@jpsays @paulehoffman One deeply resents the "not enough resources" mantra when it's simply not that.
When it's resources that are poorly spent, burned up by systemic friction, or tar-babied by politics and unnecessary process protecting the company from employees it should never have hired....
Oi.
@Jhaas @paulehoffman Sure. There’s always some of that. It’s a big company.
But overall, my opinion remains that it’s mostly the practice of using thousands of engineers to ship something (with massive complexity / functionality), & then immediately move them on to ship something new internally every time. Which means that the separate org expected to support products customers use are never matched to the size which built the product. It’s in the org design.