Mike. 🩼🇨🇦#Enshitification! #Monopolies! #Capitalism! #Yay!
Exposing bad telecom customer service | Marketplace
"the system is designed to frustrate as many people as possible, so part of the design is people give up"
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“… part of the design is people give up”
100% this. Modern ‘customer support’ centers are designed to create unnecessary friction, in order to discourage people from contacting them.